Shakera Hale

Experience

• 

  ANN INC. (parent company of Ann Taylor, LOFT & Lou & Grey)

  Mar 2016 - Dec 2017

  -Supervised, hired, and developed a team for a $1.7 million-dollar store, focusing on sales improvement and team success.-Achieved a 30% improvement rate in credit card acquisitions within six months.-Identified and nurtured talent through coaching and succession planning, fostering an exceptional sales team environment.-Partnered with the store manager to achieve remarkable shrink reduction within the district. *Maintain sales environment *Provide direction to store associates *Keep up with appearance of store *Daily reporting to Store Manager

  • Sales Lead Manager

    Jan 2016 - Dec 2017

  • Sales Lead

    Mar 2016 - Nov 2016
• 

  Praize Break LLC

  Oct 2017 - now

  Business Owner

  At Praize Break we focus on Healing of the Mind Body and Soul through Dance. Our Mission is to Pour into our community that there is Hope and Healing through Dance!We develop Strong dancers for Christ Physically, Spiritually, Socially, and Emotionally and Equip Dance Ministry Leaders to develop passionate, Stronger Dancers, while walking in their purpose and being all that they were called to be.

• 

  WellSpan Health

  Jan 2018 - Nov 2023

  -Provided remote web support and navigation for client issues.-Handled high call volumes, ensuring timely and polite responses to client inquiries.-Actively listened to callers to determine optimal solutions for immediate needs, delivering exceptional patient care.-Contributed to onboarding processes and was an active member of the Patient Access Volunteer Community.

  • Level II Customer Support Representative

    Apr 2022 - Nov 2023

  • Contact Center Specialist

    Jan 2018 - Mar 2022
• 

  UnitedHealthcare

  Jul 2023 - Dec 2023

  Licensed Insurance Agent

  Build customer relationships, Identifies prospective clients through leads and referrals, Schedules client meetings, Performs follow-up calls as needed, Advises on insurance coverage, Conducts periodic policy reviews.

• 

  Community Progress Council

  Dec 2023 - now

  Provide guidance, resources, and support to help families build healthier relationships, improve communication, and achieve personal and collective goals. My role emphasizes empowerment, skill-building, and fostering resilience in diverse family dynamics. -Identify and verify current available resources and services in the community-Attend community outreach events to promote CPC and its resources -Connects community to the resources, services, and support they need-Interviews clients to assess factors and determine needs-Ensures confidentiality and integrity of Protected Health Information of clients served -Creating and implementing lesson plans-Documenting progress-Overseeing lesson preparations-Reviewing material with students one-on-one or in small groups-Collaborate with Parents/Caregivers to determine goals for success -Conduct home visits

  • Family Coach

    Jul 2024 - now

  • Community Outreach Navigator

    Jun 2024 - now

  • Teacher Assistant

    Dec 2023 - now