Ara A.

Experience

• 

  Centre for Strategic & Policy Studies

  Dec 2011 - Dec 2011

  Intern

  In charge of organising reports, inputting data, and distributing surveys to office workers.

• 

  Self-Employed

  Jan 2012 - Jan 2022

  Giving private English lessons to individuals of different ages - from school children to adults Helping high school students with their Biology lessons and homework Helping high school students with their Chemistry lessons and homework Helping high school students with their Mathematics lessons and homework

  • English Tutor

    Jan 2012 - Jan 2022

  • Biology Tutor

    Jan 2015 - Jan 2016

  • Chemistry Tutor

    Jan 2015 - Jan 2016

  • Mathematics Tutor

    Jan 2012 - Jan 2016
• 

  Universiti Brunei Darussalam

  Aug 2012 - Jul 2016

  Student

  • Graduated with a 4.27 cGPA for Bachelor of Arts in Historical Studies with First Class Honours and a Silver Medal• Studied abroad at Columbia University in the City of New York• Member of the Executive Committee of Community Service & Student Welfare• Head Secretary of the Green Club.

• 

  Columbia University in the City of New York

  Sept 2014 - May 2015

  Visiting Student
• 

  Sekolah Cemerlang Abejess

  Jul 2016 - Sept 2016

  Mathematics Teacher

  • Designing and implementing various Maths teaching techniques to best meet student interest in Maths• Fostering good relationship with students and their parents which engage and motivate students in class

• 

  İstanbul Medeniyet Üniversitesi

  Jan 2017 - Jun 2021

  Graduate Student
• 

  Istanbul&I

  Mar 2019 - Dec 2021

  Volunteer

  • Former member of the Ethics Council• Formerly the Project Manager for Istanbul&I collaboration with Sokak Lambası Yardımlaşma ve Dayanışma Derneği• Moderated beginners, intermediate, as well as advanced levels of the English Speaking Club• Volunteered for Sokak Lambası, Yedikule Animal Shelter, Ahtapot Gönüllüleri Derneği, and Qnushyo• Volunteered for the Iftar&Community event

• 

  Doğru Cevap Okulları

  Sept 2021 - Jun 2022

  English Teacher

  • Planning and delivering English language lessons that incorporated the use of audio-visual aids and various English teaching methods• Developing reading, writing, speaking and listening skills to students aged 3-12• Maintained positive student-teacher relationship and cooperated with parents on a regular basis.

• 

  Lavixo

  Jul 2022 - Sept 2022

  Sales Representative

  • Actively cold and warm calling international sales leads and developing professional relationship based on trust and respect, converting them into clients and achieving set sales target• Answered clients’ questions regarding company’s products and emphasised product features based on clients’ needs

• 

  Facto Investments

  Oct 2022 - now

  • Handling and processing payments in the form of credit card transactions as well as wire transfers from clients• Identifying and resolving problems in transactions, ensuring successful transactions• Assisting agents and clients who have payment questions or problems and explaining payment processing procedures to them • Distributing sales lead to sales agents to ensure that the sales leads are converted to clients• Calculating and analysing conversion rates of potential clients using spreadsheets and preparing report of it to ensure the company’s sales target is reached• Overseeing communication between sales agent and clients to ensure quality and consistency to meet the needs of the company • Communicating with over 300 international clients to understand their financial and investing needs and building relationships with them based on trust and respect and providing financial advice and strategies based on current financial market trends and analysis, resulting in client retention thus increasing company’s profitability• Handling client complaints and concerns, and improving overall client experience

  • Payment Specialist

    Apr 2023 - now

  • Customer Relationship Management Specialist

    Feb 2023 - Apr 2023

  • Account Manager

    Oct 2022 - Feb 2023