Rodney Johnson

Experience

• 

  Gwinnett County Public Schools

  Aug 2009 - now

  TST – Level 3 Technical Support

   Provide comprehensive technical support to clients and staff across the district, skillfully managing dynamic situations and relationships in fast-paced environments while maximizing satisfaction and optimizing support. Record detailed status updates and progress notes on all assigned issues in the internal ticketing system and solve escalated Help Desk issues quickly and professionally to minimize workflow interruptions. Build, configure, and install client computers and related peripherals, delivering premium customer support and assistance for hardware and software issues. Coordinate consistent deployments and rapid issue resolution using Altiris, AD Management, and other automated tools. Apply enhanced knowledge of industry trends and new and emerging technologies to effectively manage a complex Windows network environment spanning 10,000+ terminals. Developed and implemented mentoring programs at all grade levels and served as a middle school basketball coach to support and work with at-risk youth in the district. Show less