Maria Pajtli-Toth

Maria Pajtli-Toth

Customer Service Representative

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location of Maria Pajtli-TothHalásztelek, Pest, Hungary

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  • Timeline

  • About me

    People & Culture Generalist | Leadership Development | AI | HR Project

  • Education

    • Budapest Business School

      2009 - 2013
      Bachelor's degree Total Quality Management
    • University of Miskolc

      2004 - 2008
      Bachelor's degree IT teacher
  • Experience

    • Yettel.Hungary

      Aug 2008 - Apr 2010
      Customer Service Representative

      - Handling incoming calls, solving billing and technical problems

    • Yettel.Hungary

      Sept 2010 - Feb 2013
      Induvidual Request Handling Group Representative

      - Being a B2C individual request and authority inquiry administrator

    • Yettel.Hungary

      Apr 2013 - Sept 2017
      Omni Channel Administrator

      - Being an internal auditor and quality expert for logistic, financial, and customer service divisions- Being in charge of commission coordinating, preparing and revising the sales commission settlements- Controlling inventory, managing the stock of the sales network in SAP- Supporting the sales network (Flagship, B2B and Franchise) in the daily operations

    • IKEA

      Feb 2017 - now

      - Supporting the function areas: Sales, Financial and Marketing- Onboarding procedure support and follow up, organising Assessment Center/Development Center- Managing employer branding activities- Coordinating and developing the management succession program- Being responsible for competence and development processes in Soroksár store- Planning, organising and managing internal and external trainings, HR -focused trainer- Leadership development in top priority projects- Preparing and analising monthly and weekly HR reports for the managers Show less

      • People & Culture Generalist

        May 2022 - now
      • People Planning Specialist

        Feb 2017 - May 2022
  • Licenses & Certifications

    • Total Quality Management Expert (2013)

      TÜV Rheinland InterCert
      Jun 2013
    • Internal Auditor (ISO 14001, OHSAS 18001:2007)

      Dandelion Kft.
      Jan 2013
    • Artificial Intelligence in the economy

      Corvinus University of Budapest
      Nov 2024
    • Internal Auditor (ISO 9001:2015)

      Delta Built Environment Consultants
      Feb 2015