Rachel Ozdemir

Experience

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  Marks and Spencer

  Nov 1999 - Feb 2011

  Section Coordinator (Management)

  I was responsible for a team of 25 Tilling and service staff within the food retail sector of Marks & Spencer PLC. It was a full time position throughout the core day ensuring this fast pace environment of food retail was kept well stocked and well presented to ensure the customer received the highest standard of customer service that was expected within this group resulting in targets being met and profits escalated.

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  Thomas Cook Group

  Mar 2011 - Oct 2015

  Destination Representative

  My responsibilities were delivering exceptional customer service to my guests throughout their holiday also ensuring İ was there first point of call regarding local knowledge and information and also complaint handling.

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  Orka Hotels

  Jan 2016 - now

  Guest Relations Manager

  Firstly, I am responsible for the day to day running of my team within a very busy hotel, ensuring all jobs are followed, all targets are achieved and giving to the guests the Ultimate Holiday Experience. At all times I project myself to a level where all the guests who are in my care know who I am and where to find me should any problems arise or for just general questions and feedback.. I am also responsible for dealing with any customer complaints that we receive from the tour operators side of the business and I have a proven tract record of keeping the customer complaints and compensation side down to a bare minimal. In addition İ manage our hotel pages on both Facebook and TripAdvisor. Show less

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  Orka Lotus Beach Hotel.

  Feb 2016 - now

  Holiday Concierge Manager.