Uzma Tousif Shaikh

Experience

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  Vodafone Essar Cellular Limited

  Apr 2005 - Jul 2006

  Executive Customer Service

  Handling customer queries and complaints Providing quality customer supportProviding inputs on recurring issues and solutions to avoid them Handling Escalation of critical problems and refund process for churned customers Coordinating with 23 Hutch Shops – Karnataka Interact with resolver groups within the company, put forward suggestions on areas of concern.

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  Bharti Airtel Limited

  Jul 2006 - Dec 2010

  Sr Executive , Retention

  Bharti Airtel Limited : Sr Executive ,Bangalore,IndiaHaving a background of Customer Service,Relationship Management and end to end resolution to HNI Customers and Retaining the customers on Network.Channel management:*To continuously review performance of channel partners and to improve their productivity on an on going basis, Provide leadership and management to the team.*To monitor competition & develop Retention Strategies to Retain cusomers on Network proactively.*Visit / Co-ordinate with local telemarketing vendors to resolve performance issues and update on results.*Conduct weekly / monthly meeting to review performance, disseminate Company information , address common problems and concerns and rally the team to achieve goals.*Channel Engagement to ensure high Motivation spirits are maintained . *Responsible for reducing the revenue churn as per the monthly target*Responsible for providing postpaid and prepaid services to the customers*Responsible for resolving customer problems and issues*Responsible for solving fraud and skipped cases Show less

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  DoctorKSA

  Sept 2013 - Sept 2015

  • Sr.Recruitment Specialist

    Feb 2015 - Sept 2015

  • Medical Recruitment Officer

    Sept 2013 - Feb 2015
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  Jerry Varghese Global Executive Search

  Sept 2015 - Oct 2016

  Senior Recruitment Specialist Healthcare
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  ZULEKHA HOSPITAL

  Oct 2016 - Nov 2018

  Asst. Manager - HR

   Establishes recruiting requirements by studying organization plans and objectives. Determines applicant requirements by studying job description and job qualifications. Attracts applicants by placing job advertisements using Social Media and job sites.. Managed Entire recruitment life cycle from sourcing, advertising roles, screening, scheduling, conducting of interviews, handling the offer process. Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements. Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews. Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications. Manages new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing. Improves organization attractiveness by monitoring job offers and compensation practices; emphasizing benefits and perks. Engaging in data flow for DHA/MOH Licensing for Doctors.  Guiding Doctors on Licensing, VISA Process. Recruiting for Zulekha Hospital-Sharjah, Zulekha Hospital-Dubai, Zulekha Medical Centers Involved in full life cycle recruitment mainly for IT/Finance sector Show less

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  ZULEKHA HOSPITAL

  Feb 2020 - Apr 2020

  HR Manager
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  Fast Track Solutions - Medical Recruitment

  Jan 2021 - Jul 2022

  Manager Healthcare Recruitment
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  Fakeeh University Hospital

  Aug 2022 - now

  Talent Acquisition Specialist

  Prepares weekly recruitment reportsActs as Consultant for any recruitment activity such as new positions, replacements and etc.Management of recruitment matters with shareholders and line managersProvides Manpower plan and staffing to Department Heads