Musammil Ali

Experience

• 

  NatWest

  Jan 2002 - Aug 2005

  Senior Customer Adviser

  Responsible for supervising a team of four customer advisers, providing high-levels of customer service and regularly achieving sales targets.Dealing with general banking queries and account opening.Management of customer accounts.Undertaking effective KYC checks and ensuring smooth onboarding of clients.Identifying and preventing fraud.Effective handling of sensitive information in line with regulatory guidelines.Adhering to strict bank policies and regulatory requirements. Training and mentoring new joiners. Show less

• 

  Financial Ombudsman Service

  Aug 2005 - Jun 2007

  Consumer Consultant

  Acting as a first point of contact for financial services disputes.Providing technical support on complex complaints and providing technical help to regulated financial services firms on complaints handling procedures.Strong understanding of complaint handling rules under DISP section of the FCA Handbook.Played key role in developing and implementing effective processes to handle high volumes of bank charge complaints.Involved in project work streams to prepare for the on-boarding of Consumer Credit complaints. Show less

• 

  Financial Services Authority

  Jun 2007 - Aug 2013

  Associate
• 

  Financial Conduct Authority

  Aug 2013 - now

  Delivering high-quality regulatory recommendations.Analysing firms’ business models and prudential data to identify and assess the risks they pose to consumers.Carrying out senior management interviews, firm visits, desk-based reviews, and competency assessments to mitigate consumer harm.Identifying and mitigating financial promotion breaches.Investigating client money procedures and breaches.Delivering high-quality levels of communication both internally and externally. Identifying and implementing process improvements, contributing to better use of department resources.Sharing knowledge and actively coaching and training fellow team members. Show less Responsible for the supervision of flexible portfolio firms.Assessing and prioritising a large and diverse portfolio of cases in line with sector risk tolerance.Reviewing and assessing intelligence to identify regulatory risks/breaches and consumer harms.Effectively using all available regulatory tools and conducting analysis of regulatory information to identify and mitigate emerging and crystallised risks.Making sound judgments on complex and high-risk cases.Developing and updating processes to maximise efficiency of internal processes.Building and maintaining effective and collaborative relationships with internal and external key stakeholders, such as the Prudential Regulation Authority and the Financial Ombudsman Service. Show less

  • Senior Associate - Barclays Bank Supervision Team

    Mar 2021 - now

  • Senior Associate - Retail Lending Authorisation /Supervision

    Aug 2019 - Mar 2021

  • Associate

    Aug 2013 - Aug 2019