Brandy Stratton

Experience

• 

  Tcm Business Systems

  Jul 1995 - May 1996

  Office Manager

  Management of Office Staff for Accounts Payable, Accounts Receivables, Collections, Contracts, Warehouse, Service Dispatch, and Reception.

• 

  Scott Polar Corporation

  Jul 1996 - May 1998

  Office Manager / Technical Trainer

  Management of office staff. Accounts Payable, Accounts Receivables, Collections, Budget, Profit & Loss Statements. Install and Training of Great Plains Dynamics software.

• 

  Fidelity Investments

  May 1998 - Oct 2004

  Technical Training Coordinator

  • Managed training initiatives as a Project Manager, coordinating with vendors and stakeholders at Fidelity Investments in Salt Lake City, Utah.• Oversaw compliance training and certifications, managed website, and provided backup for technical support and finance calls.

• 

  Automated Business Products a Ricoh Company

  Nov 2003 - Jan 2017

  Sr. Technology Field Engineer

  • Analyzed workflow and document management solutions to increase company productivity.• Trained staff on networking MFP's, installing software, firmware, hardware, and security solutions.• Troubleshot network issues and provided exceptional customer service.• Set up and troubleshoot PCs for optimal performance.

• 

  Symantec

  Jul 2017 - Jan 2020

  Premium Team Lead, Technical Account Manager

  • Drive adoption and consumption of Cloud Web Security Services, ensuring optimal security posture for customers.• Maintain knowledge of solutions and integrations, recommending additional features to increase security posture.• Build trusted relationships with technical and management stakeholders, serving as a customer advocate for quick issue resolution.

• 

  Motorola Solutions

  Feb 2020 - now

  • Managed end-to-end active incidents, ensuring effective communication with stakeholders.• Implemented continuous process improvement in incident management and communication protocols.• Leveraged platforms like PagerDuty, ServiceNow, and Jira for enhanced incident response. • Developed training programs to address skills gaps for Hardware Engineers and Technical Support at Motorola Solutions.• Implemented digital transformation initiatives to enhance user experience through software solutions.• Collaborated with global cross-functional teams to ensure successful training delivery and knowledge transfer. Managing Service Intake Projects: using ITIL4 & Agile methodologies • Led accessory program line for anti-explosive and hardened camera products, combining accessories and creating new global camera products.• Managed escalations for cameras and accessories, testing internal and competitor equipment, researching market trends, and gathering customer feedback for product improvements. • Managed emergency dispatch implementations for B2B and Direct 911 systems across various locations in the United States.• Collaborated with multiple product vendors such as CommandCentral, Vesta, Flex, and P1 to ensure successful project delivery.• Oversaw project timelines, budget projections, risk management, and escalations to ensure smooth implementation processes. • Led high-interaction technical accounts, managing escalations, meetings, and enhancements for SaaS and OnPrem products at Motorola Solutions.• Developed customer success plans in partnership with sales to identify expansion opportunities and mitigate churn, increasing customer trust and value.• Analyzed ad hoc projects to provide feedback to leadership and improve the customer success ecosystem.

  • Global Critical Communications Incident Manager

    Nov 2024 - now

  • Global Training and Development

    Jan 2024 - Nov 2024

  • Operations Project Manager TMO

    Mar 2023 - Feb 2024

  • Product Manager

    Aug 2022 - Mar 2023

  • Technical Project Manager, Implementation

    Nov 2020 - Aug 2022

  • Customer Success Manager

    Feb 2020 - Nov 2020
• 

  Make-A-Wish Utah

  Dec 2023 - now

  Volunteer

  Wish Granter