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Nirav Patel

Nirav Patel

Telecom Engineer

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  • Timeline

  • About me

    DevOps, NICE CXOne, Solution Design

  • Education

    • Muchhala Polytechnic (Mumbai)

      2004 - 2007
      Diploma of Education Computer Engineering

    • University of Mumbai

      2007 - 2010
      Bachelor of Engineering - BE Computer Engineering A

  • Experience

    • AGC Networks Limited (Black Box Limited)

      Dec 2010 - Nov 2011
      Telecom Engineer

      Worked on client location handling Avaya infrastructure.

    • Wipro

      Nov 2011 - Mar 2015
      Engineer - Network Management

      L2 Support Engineer for Avaya CM, CMS, MM, Verint & NICE recording solutions.Voice configuration work on upcoming projects.

    • Infosys

      Mar 2015 - Jul 2016
      Senior Associate Consultant

      Resolve L3 Incidents on Cisco(CUCM, UCCX, Unity, Quality Management, Meeting Place, Reporting), Avaya(CM, CMS, MM, IP office) Platforms. Migration of Avaya systems to Cisco platform,

    • NICE

      Aug 2016 - Feb 2021

      Advanced services acts as a parallel R&D for any customization request on top of standard NICE products. It works closely coupled with R&D.Responsible for requirement gathering, Solution's, Efforts Estimation & Delivery of customization projects. Daily interactions with Sales& Design solution architects for NICE recording solutions.Customization is con-centered to NICE Engage Recording, RTA, reporting. Automation is prime focus while designing custom solutions.Technologies --> .Net, Java, MS SQL Show less

      • Specialist Technical services Engineer, Advanced Services

        Oct 2019 - Feb 2021

      • Technical Services Tech Lead, Advanced Services Team

        Aug 2018 - Oct 2019

      • Team Lead - Loggers & Archiving

        Aug 2016 - Aug 2018

    • ABN AMRO BANK via Tribe28

      Mar 2021 - Feb 2022
      Senior Software Development Engineer

    • ABN AMRO Bank N.V.

      Feb 2022 - now
      IT Engineer 4

      working as a DevOps engineer with focus area on solution designing for voice channels on the customer interaction platform(NICE CXOne).

  • Licenses & Certifications

    • NICE Interaction Management R4.1 - Troubleshooting Fundamentals

      NICE
      Aug 2016

    • NICE Interaction Management R4.1 - Fundamentals Part 1 & 2

      NICE
      Sept 2016

    • AZ-900: Microsoft Azure Fundamentals

      Microsoft
      May 2021

    • NICE Interaction Management R4.1 - Cisco & Avaya Active VoIP Integrations

      NICE
      Aug 2016

    • ACIS - Avaya Aura® Communication Manager and CM Messaging – Embedded (R6.x)

      Avaya
      Mar 2013

    • NICE Real Time Authentication R6.12

      NICE
      May 2019

    • NICE Engage Platform R6.5 - Delta from NICE Interaction Management R4.1

      NICE
      Aug 2016

    • ITIL V4 Foundation Level

      AXELOS Global Best Practice
      Mar 2022