Andrea Grant

Experience

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  Management Institute for Nat’l Dev (MIND)

  May 2000 - Mar 2002

  Information Technology Manager

  Managed networking systems which provided users with 99% service availability Trained more than 60 staff members empowering them with the relevant skills to perform their dutiesReduced network user complaints by 40%.Managed and implemented WinNT/2000 operating systemManaged Internet services including electronic mailManaged and implemented technical projects including WAN implementation via fiber optic cabling providing fast Internet access.Managed projects for the launching of MIND’s E-learning projectManaged and maintained company's web site. Show less

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  Microsoft

  Feb 2004 - Mar 2005

  Partner Strategic Consultant

  Primary Duties:Providing technical consultancy to Microsoft Partners (Jamaica).Providing technical briefings/presentations on the most current technologies.Educating resellers/partners with regards to cost efficient technical tools.Assisting partners in technical consultation with corporate clients.

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  Microsoft

  May 2006 - Oct 2008

  Technical Account Manager - Jamaica

  Responsible for ensuring that Microsoft premier customers IT service delivery processes were optimized. Recommendations were based on theoretical knowledge of IT service management, blended with Microsoft internal experience of IT service delivery and practical observations of different approaches (and their results) in many organizations.Managed support delivery of Premier Support to named customers. Premier Support services are designed to improve customer IT operational health in assigned account(s). Microsoft trusted advisor to the Customer Support Manager (CSM) and the Microsoft owner of the customers IT operational healthManaged support delivery on reactive incidents provided by Microsoft CSSProvided a wide range of knowledge on Microsoft technology with industry recognized IT Operations Maintained Support Delivery Plans that capture current situation and analysis for IT Health improvement - also used by sales opportunities and renewalManaged the delivery and follow-up of proactive support designed to reduce reactive support cases and costs The value the TAM brings to the customer is successful operation, and hence realization of value, of Microsoft products. The value the TAM brings to Microsoft is increased customer satisfaction, reduced support costs, and awareness needed around product improvements. Show less

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  Framework Projects

  Nov 2010 - now

  Provide in-depth training sessions on Scaled Agile Framework (SAFe) principles and practices, ensuring participants understand and can effectively implement agile methodologies within their organizations.Certification Preparation: Prepare and guide professionals towards achieving certifications such as SAFe Agilist, SAFe Scrum Master, SAFe Product Owner, and other related roles, enhancing their skills and career prospects.Develop and customize training materials and programs to meet the specific needs of different organizations and industries, ensuring relevance and effectiveness.Facilitate Workshops: Lead interactive workshops and hands-on exercises to reinforce learning and practical application of agile practices.Provide ongoing mentorship and coaching to individuals and teams, helping them to overcome challenges and continuously improve their agile practices. Show less Successful implementation of SCRUM Agile Software development project (Container Tracking Implementation) with SCRUM core team members (SCRUM developer, SCRUM Master, SCRUM Product Owner) Managed the business requirements for the implementation of new service by ensuring that over two hundred (200) stakeholders’ interests are understood and realistic deadlines are established.Managed project risks, resolve issues critical to project success.Implemented service desk service based on the service desk ITIL Incident Management and Change Management Process framework.Trained project team on new process work flow Managed the project expectations for key stakeholders (Chief Operating Officer, Chief Financial Controller and IT Manager) Conducted Risk Assessment process with business leaders (CFO, COO, heads of department) Show less

  • Scaled Agile Coach

    Jun 2020 - now

  • Agile Coach

    Nov 2010 - now
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  Caribbean Producers Jamaica Limited

  Jan 2014 - Dec 2015

  Agile Coach

  Lead the agile transformation of a major project from the traditional approach of management to a new agile approach which resulted in significant improvement in the operational process.

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  VMEdu Inc.

  Aug 2015 - now

  Scrum Certified Authorized Training Partner

  Classroom, Virtual Live and Online PMstudy™ PMP®, MyITstudy ITIL®, Scrumstudy™, 6sigmastudy™, and training courses for business professionals

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  Caricoin Ltd

  Jan 2016 - Oct 2016

  Agile Coach

  Improved the agile development process of the team by providing introducing new techniques for managing very complex projects. Provided coaching to the team to assist in increasing the quality of the products and services to customers.Led agile transformation initiatives for diverse clients, guiding them through the adoption of agile methodologies to enhance efficiency and responsiveness.Conducted training sessions and workshops on agile practices such as Scrum, Kanban, and SAFe. Mentored teams and individuals to foster a deep understanding and effective implementation of agile principles.Collaborated with clients to identify and address process inefficiencies. Implemented agile frameworks to streamline workflows, reduce bottlenecks, and improve overall productivity.Engaged with senior stakeholders to align agile initiatives with business objectives. Facilitated communication and collaboration across different levels of the organization to ensure cohesive and sustained agile practices.Monitored the progress of agile initiatives, utilizing metrics and feedback to drive continuous improvement. Provided actionable insights and recommendations to enhance agile maturity and performance. Show less

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  ICD Group Limited

  Oct 2016 - Jun 2017

  Agile Project Manager

  Coached the development team and internal business stakeholders on agile best practises in order to effectively execute the product development process.

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  DevOps Institute

  Nov 2016 - now

  DevOps Institute Certified Trainer

  Classroom, Virtual Live and Online DevOps Foundation Certified®, Certified Agile Service Manager (CASM)®, Certified Agile Process Owner (CAPO)® and training courses for business professionals.Conducted comprehensive training sessions on DevOps practices and principles, including continuous integration, continuous delivery, infrastructure as code, and automation. Ensured trainees gained a deep understanding of DevOps methodologies and tools.Prepared and guided professionals towards obtaining DevOps Institute certifications such as DevOps Foundation, DevOps Leader, and DevSecOps Engineer. Provided support through practice exams, study materials, and personalized coaching.Created and tailored training programs to address the specific needs and challenges of different organizations. Designed engaging, practical, and relevant content that aligned with the organization's goals and industry standards.Led interactive workshops involving real-world scenarios and practical exercises. Helped participants apply DevOps concepts in simulated environments to reinforce learning and enhance practical skills.Promoted a culture of continuous improvement and collaboration within organizations. Mentored teams on best practices for DevOps adoption, process optimization, and fostering a collaborative environment that supported innovation and efficiency. Show less

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  CEPRES

  Oct 2019 - Apr 2020

  Agile Coach and Scrum Master

  Successfully transformed traditional project management practices into agile frameworks for multiple high-profile clients, resulting in significant improvements in delivery times and customer satisfaction.Trained and certified over 500 professionals in various agile roles, contributing to the development of agile competencies within client organizations.Played a pivotal role in several large-scale agile implementations, demonstrating expertise in scaling agile practices across complex, multi-functional teams. Show less

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  Dispendix

  Sept 2020 - Dec 2020

  Agile Coach and Scrum Master

  Successfully transformed several teams to agile ways of working, leading to enhanced productivity, faster delivery times, and improved team morale.Developed and implemented a structured training program that elevated the agile proficiency of over 200 employees.Played a crucial role in the cultural shift towards an agile mindset, resulting in a more adaptive and customer-centric organization.

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  Boston Consulting Group (BCG)

  Mar 2021 - Aug 2021

  Agile Consultant

  Led agile transformation initiatives for diverse clients, guiding them through the adoption of agile methodologies to enhance efficiency and responsiveness.Conducted training sessions and workshops on agile practices such as Scrum, Kanban, and SAFe. Mentored teams and individuals to foster a deep understanding and effective implementation of agile principles.Collaborated with clients to identify and address process inefficiencies. Implemented agile frameworks to streamline workflows, reduce bottlenecks, and improve overall productivity.Engaged with senior stakeholders to align agile initiatives with business objectives. Facilitated communication and collaboration across different levels of the organization to ensure cohesive and sustained agile practices.Monitored the progress of agile initiatives, utilizing metrics and feedback to drive continuous improvement. Provided actionable insights and recommendations to enhance agile maturity and performance. Show less

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  Volocopter

  Aug 2021 - now

  Project Manager and Scrum Master

  Supporting the setup of the PMO department for the Volocopter programSupporting the management of the Volocpoter Program Schedule to ensure that all teams are aligned with the program schedule for on-time, budget, and within-scope deliveryFacilitating PMO meeting with key senior leadership stakeholdersCoaching and training of Scrum Masters, Product Owners, agile team members, Supporting the engineering teams of over 40 team members as a Scrum Master/Agile Coach Evaluating, Transformating, and improving agility inside SAFe.Driving relentless improvement and performance of the VoloCity Program by implementing SAFe inspection and adapt processes.Supporting the Implementation and maintenance of the program reporting structure.Supporting the creation of the program scheduleFacilitating train events such as PI-Planning within the Scaled Agile Framework (SAFe)Assisting the agile teams to remove team impedimentsSupport close collaboration with program manager and agile teams as well as training stakeholders to enable successful program execution.Support teams outside the program also on Agile training and transformation.Coordinate and conduct training, mentoring, and coaching of over 400 team members in the Agile Release training program. Show less