Clare Tasker MCIWEM

Experience

• 

  Legal Services Commission

  Nov 2004 - May 2005

  Caseworker

  Responsible for the assessment of legal aid eligibility against legal and severity criteria and financial means testing. Assessment of sensitive personal and financial information to establish eligibility. Achievements include: • providing confidential advice to a range of stakeholders as part of a dedicated telephone team; • undertaking assessments in line with challenging targets.

• 

  The Coal Authority

  May 2005 - now

  Support the Head of Department in ensuring the Authority has robust governance and compliance arrangements in place by providing comprehensive corporate governance advice and support to the Board, Executive Leadership Team and across the Authority to ensure:• the Authority is compliant with its internal and external governance requirements;• it can demonstrate good governance to its stakeholders• governance is proportionate, clearly communicated and user friendly With the secretariat team, ensuring the Authority provides high quality support to the board, including the organisation, minuting and servicing of meetings and the collation and issuing of all agendas and committee papers. Reviewing and advising on a wide range of high-level complex and sensitive work including internal and external processes relating to the Authority’s constitution and ethical framework and strategic framework of control. Show less • Delivery of effective client communications adding value to promote pro-activity of The Coal Authority products and services• Operate as the lead point of contact for any and all matters specific to your client• Ensure the timely and successful delivery of our solutions according to client needs and objectives• Help The Coal Authority to build and maintain strong long-lasting relationships with clients that result in trust, confidence and business growth for existing and new business• Help to identify problems and potential problems and present solutions to the Client Services Manager• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders• Develop, promote and deliver engaging webinars to maintain clients have a clear understanding of the value of The Coal Authority's mining reports• Forecast and track key account metrics against budget expectations• Assist with high severity requests or issue escalations as needed• 100% client retention• Implement and maintain a strategic Account Plan for your client that adds value to The Coal Authority and the client• Acquire and interpret relevant information from a variety of sources to make sound commercial decisions• Analysis of data trends• Own and drive productivity and sales growth for your portfolio of clients through financial understanding • Proactively build and manage relationships with key influencers and decision makers• Take responsibility for personal development areas and agree appropriate development opportunities with your line manager• Meet KPI’s and work with team to deliver corporate objectives Show less Establishing and maintaining strong relationships with a portfolio of key clients across the country. Connecting with key business executives, liaising between customers and cross-functional internal teams to ensure timely and successful delivery of solutions according to customer needs.* Delivery of effective client communications, adding value to promote pro-activity of The Coal Authority products and services * Operate as the lead point of contact for any and all matters specific to clients * Ensure the timely and successful delivery of our solutions according to client needs and objectives * Help The Coal Authority to build and maintain strong long-lasting relationships with clients that result in trust, confidence and business growth for existing and new business * Help to identify problems and potential problems and deliver solutions * Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders * Forecast and track key account metrics * Assist with high severity requests or issue escalations as needed * 100% client retention * Implement and maintain a strategic Account Plan for clients that add value to The Coal Authority and the client * Analysis of data trends Show less Responsible for determining the Authority’s liability for resolving public safety and subsidence damage impacts. Researching and collating available information and communicating with the wider team to enable a risk based approach to dealing with incidents. Achievements include: • producing specialist reports of mining information research to establish the Authority’s liability for resolving the impacts of historic mineworkings;• revitalised and embedded the procedure for dealing with minewater enquiries, facilitating greater cross functional working between departments within the Authority; • developing very positive working relationships with internal and external stakeholders; • embedding principles of communication with all stakeholders in to all aspects of work;• being nominated as secretary of the strategic safety, health and environment committee and chair of the environment champions group; • creating a departmental sustainability assessment template to reduce the negative environmental and social impact of the Authority’s work;• promoting engagement with the Authority’s Communications team, being the department contact for social media content and actively support communication of noteworthy projects to the team. Show less Responsible for all aspects of the procurement process, providing a complete procurement cycle service to internal stakeholders, including programme and strategy development, managing a programme of contract renewals in line with public procurement regulations.Achievements include: • promoting a positive approach to colleagues, up to Executive level, to procurement regulation and guidelines; • facilitating meeting of key contract stakeholders including operational, legal and health and safety teams;• Achieving chartered status with the Chartered Institution of Purchasing & Supply, after completing a 3 year course of study. Show less

  • Operations Business Manager

    Jan 2023 - now

  • Principal Governance Officer (secondment)

    Jul 2022 - Jan 2023

  • Research Manager

    Jan 2021 - Jul 2022

  • Account Manager

    Apr 2017 - Jan 2021

  • Account Executive

    Jan 2016 - Apr 2017

  • Project Support Officer

    May 2011 - Jan 2016

  • Assistant Procurement Officer

    May 2005 - May 2011