Jitesh Kumar

Experience

• 

  K7 Computing Pvt. Ltd.

  Jan 2013 - Jan 2013

  Technical Manager
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  Freelancer

  Jan 2016 - Aug 2016

  Technician

  Resolve customer complaints via email.Attracts potential customers by answering product and service questions suggesting information about other products and services.Keep records of customer interactions, transactions process customer accounts and file documents.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains MIS report by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Show less

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  Freelancer.com

  Jan 2016 - Aug 2016

  Technical Consultant

  Resolve customer complaints via email.Attracts potential customers by answering product and service questions suggesting information about other products and services.Keep records of customer interactions, transactions process customer accounts and file documents.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains MIS report by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Show less

• 

  K7 Computing Pvt. Ltd.

  Sept 2016 - now

  Pre-Sales Manager