John Murphy

Experience

• 

  Computer Port

  Jan 2006 - Apr 2006

  Sales Manager

  • Conducted on floor sales to facilitate customers in making the best purchase decisions for their computer needs• Conducted bi-annual inventory check and reconciliation efforts to keep store systems up to date• Performed regular ordering and stocking tasks• Provided onsite computer repairs and troubleshooting technical support• Provided onsite software installation

• 

  Self Employed

  Mar 2006 - Jul 2013

  Independent Consultant

  • Deployed and installed new desktop/server workstation• Consulted on future expansion development and system upgrades• Provided short term and temporary support for various small businesses on an as needed basis• Installed and supported network infrastructures of varying complexities • Trained and coached existing staff on new technologies• Provided continued coaching on new emerging technologies• Reviewed technical practices and made suggestions for improvements as necessary• Identified and implemented methods to improve the technical efficiency and effectiveness of the businesses Show less

• 

  Liquid Web

  Jul 2013 - Jun 2018

  Windows System Administrator

  • Provide server and operating system support and technical consultation via telephone, chat and electronic help desk• Administer servers through remote desktop software as well as onsite crash response• Install and configure operating systems and software for all server sizes and customer levels • Perform server migrations• Perform server intrusion prevention, mitigation and protection to increase security standards and setups• Implements Active Directory Group Policy Objects • Troubleshoot and repair mail servers • Troubleshoot Windows Server errors and WIMP stack issues• Troubleshoot and coordinate repairs for customer issues• Conduct industry competitive analyses to recommend best practice updates and up and coming software trends Show less

• 

  JACKSON NATIONAL LIFE INS CO

  Jun 2018 - Dec 2019

  Technical Services Specialist

  • Create, vet, action Change Controls in accordance with ITIL standards• Monitor internal, external servers and services• Respond to alerts from internal monitoring services • Provide Level 1 and 2 system support troubleshooting and maintenance• Assist with driving incidents/outages to resolution using the appropriate internal procedures and acting swiftly to resolve issues• Facilitate incidence bridge/conference calls for effective, efficient problem resolution • Escalate incidence/outages to System Architects with meticulous background, solution notes as needed • Train, develop new staff for team process, work integration, procedures, documentation standards • Assist with script creation for team, Window Server Administrators for patching• Action, troubleshoot all Windows incidences reported by Nagios, SCOM • Update F5 network configurations to modify web traffic• Action, address all web issues reported via Niagos and other internal monitoring applications• Update, run Ansible Playbooks• Perform network configuration validation • Update IP Server, VLAN information Show less

• 

  Tech Mahindra

  Dec 2019 - Jan 2021

  Solution Engineer

  • Create, vet, action Change Controls in accordance with ITIL standards• Monitor internal, external servers and services• Respond to alerts from internal monitoring services • Provide Level 1 and 2 system support troubleshooting and maintenance• Assist with driving incidents/outages to resolution using the appropriate internal procedures and acting swiftly to resolve issues• Facilitate incidence bridge/conference calls for effective, efficient problem resolution • Escalate incidence/outages to System Architects with meticulous background, solution notes as needed • Train, develop new staff for team process, work integration, procedures, documentation standards • Assist with script creation for team, Window Server Administrators for patching• Action, troubleshoot all Windows incidences reported by Nagios, SCOM • Update F5 network configurations to modify web traffic• Action, address all web issues reported via Nagios and other internal monitoring applications• Update, run Ansible Playbooks• Perform network configuration validation • Update IP Server, VLAN information Show less

• 

  TEKsystems

  Jan 2021 - now

  System Analyst