Jimmy Travis

Experience

• 

  Cameron and Barkley

  Feb 1986 - Apr 2000

  Customer Service Representative

  •Handled and maintained Telecommunication Accounts including o AT&To Lucento Bellso C&Po DatelPlus numerous "Mom and Pop" shops throughout the US and Mexico. • Increased sales and margins consistently over the years due to my skillset and providing all my clients with "world class" service. • Increased profit from $20,000.00/mth to $140,000.00/month within 6 years.• Always in the top 5% of the sales force • Created a mentoring program that increased sales throughout the organization.• Reviewed and processed 120 EDI orders daily• Participated in Six Sigma as a delegate• Assisted in writing the processes used to obtain ISO6000 Standardization Show less

• 

  HagemeyerNA

  Apr 2000 - Aug 2002

  Inside Sales Manager

  I was in charge of writing and securing multiple contracts for both long term and short term bids throughout the Electrical Utilities market within the Southeastern US.Primary responsibilities were to create and manage growth expectations for both sales and margins while providing "World Class" customer service. All escalations were assigned to me to eliminate any issues or concerns and to create and share reporting mechanisms both internally and with the customers at all levelsHandled all of Shearon Harris nuclear requests dealing with the orders, paperwork, add-ons, returns, etc. documentation Show less

• 

  Capitol Infrastructure

  Aug 2002 - Feb 2003

  Director of Purchasing

  Director of Purchasing• Initiated and established processes for:o Ordering, Shipping, Receiving, and Asset Tagging of materials• Established relationships with Distributors, Vendors, Manufacturers• Negotiated multiple contracts and bids for the following:o Job materialso Technicians’ toolso Material support system contractso Internal-office computers, lap tops, monitors, etc.o Work truckso Carso Fiber Trailers• Worked with internal/external engineering teams to set up meetings, create standards, expectations, and realistic deliverables• Instrumental establishing inventory management system and reporting metrics• Reviewed and analyzed job costs, labor, and materials Show less

• 

  Connexion Technologies

  Mar 2003 - Jun 2012

  Skills• Excellent oral and written communications• Organizing and project management• Ability to summarize and suggest solutions to complex problemsResponsibilities• Analyzed, and created processes to streamline day to day functions• Created numerous macros that were utilized by multiple teams within the organization including:o Customer Service Representativeso Technical Service Representativeso Chronic Team memberso Field Technicians, Purchasingo Marketingo Field Directors• Trained and deployed processes throughout our Service Providers in order to define their deliverables as per contractual agreements• Negotiated multiple system contracts for the Network Operations Center saving over $400,000.00 last year while maintaining original support standards• Prepared and analyzed reports for Directors to validate man hours versus tasks and have the ability to identify top performers within their team• Analyzed and created reports by Development or Portfolio for our Legal team to respond to issues from the Better Business Bureau, Federal Communications Commission, State Attorney General’s Office, Developers, Home Owners Associations, and individuals• Led team that created templates for the finance group used to identify and relate all materials that were previously deployed across our 1200+ developments in order allocate the materials and cost• Key resource for Change and Project Management to create processes for the extraction of Headend, Infrastructure, and CPE materials • Effectively communicates with all departments within the organization to assist with issues including: Project Management, Change Management, Bulk and Subscription Billing, Content Management, Property Accounting, Provisioning, Sales, Dispatch, and Inventory Management. Show less Role• Manage all aspects of Connexion operations for assigned developments including:o Coordinated with the Developer, Property Agents, Service Providers and Connexion groups to offer and facilitate services o Worked with the Connexion infrastructure construction teams to ensure a seamless hand-off of new developments and newly constructed head-ends to Operations for ongoing supporto Worked with Area Vice Presidents to identify and resolve contractual issues or implement change requests• Ensured the level of customer service as perceived by the residents is of the highest qualityResponsibilitieso Coordinated all tasks and resources as related to the operation of the broadband infrastructure, including providing a management focus for property customer service issueso Developed a strong relationship with the developer, builders, residents and resident representatives (e.g. HOA) and acted as the main contact for operations and service issueso Managed deployment of permanent or temporary services to new homes or businesses including project management and scheduled resourceso Worked with Marketing, developers, builders and unit owners to gather service deployment data, prepare forecasts and plan service activation.o Managed the quality of service delivery as perceived by the residentso Insured that all Trouble, Service, Install Tickets are following the Connexion metrics of resolution and SLA’s.• Ensured all aspects of the development master agreement were met• Provided feedback to the appropriate groups or partners on business processes or engineering improvements that would improve customer service or cost• Represented the company at Quarterly meetings with the developers, HOA’s, business partners, builders, service providers, and property agents• Held on-site gatherings to increase penetration of our services• Made site visits bi-weekly to allow residents and partners a point of contact Show less

  • Special Operations Coordinator plus: Warehouse and Materials Manager

    Aug 2009 - Jun 2012

  • Regional Operations Manager

    Mar 2003 - Aug 2009
• 

  EPCO -Front Range Project

  Jan 2011 - Jan 2013

  Office Assistant
• 

  Triple R on Lease to Enbridge

  Apr 2014 - Mar 2016

  Office Manager

  Overview: The Field Office Manager will provide support to the team by efficiently and expeditiously performing a wide range of tasks, including: monitoring calendars, drafting/editing correspondence, processing mail, copying/filing/coordinating travel plans. Quickly analyze situations, information while devoting close attention to detail. Work with minimal guidance; establishes priorities to perform quickly, accurately, and effectively under pressure of deadlines. Manage and handle additional issues/needs as they present themselves daily. Problem solving, reassessment of situations, high frequency of follow‐up, always exercising good judgment. Skills/Qualifications/Abilities:  Advanced level in Word, Excel and Outlook Strong organizational skills, flexibility, and the ability to prioritize assignments Communicate via n person, e-mail, fax or phone to expedite resolutions See the larger perspective. Assist in exceeding project deliverables Discretion in duties of a highly confidential nature Strong relationship management skills Loyalty, integrity, pride, perseverance, accountability, respect and teamwork Adheres to company policies and procedures Works independently and applies common sense to make competent decisions Work with HR to track team member training, time and expenses PowerPoint presentations Maintain site specific drawings including Electrical, Mechanical, Structural, and Red-lines On-boarding packages: create, administer, maintain Time sheet, Daily reports (Verification and validation versus daily reports) Handle Turn-over packages  Provide Weekly Update Reports for Construction and Project Managers Property Facilitation, Initiation and setup of new site offices Meetings: moderate all meetings for Contractors, Operations, and Safety Maintain contact information including: Flowcharts (Visio), Contacts, Turnover Packages: Show less

• 

  Cleveland Integrity Services, Inc.

  Feb 2017 - Jan 2020

  Field Office Manager Level III

  Overview: Support the entire inspection staff and working closely with the client and multiple contractors to keep all issues in the open for immediate resolution without any surprises or road blocks. Review, analyze and implement procedures to set up and manage all pipe related materials for the Chief, Assistant Chief and 50 inspectors. Create, manage, maintain and validate integrity of reports while getting them ready for the final turnover. Manage all time sheet and human resource issues and mitigating any day to day issues that arise on behalf of the chief. I have designed and implemented aggressive processes that have maximized performance while minimizing mistakes. Responsible for all documentation and creating all binders and soft copies for the Client to ensure compliancy to their requirements in accordance with the contract for the total $134 million phase of the total $636 million. Show less

• 

  McDaniel Technical Services, Inc.

  Apr 2018 - Jan 2020

  Field Manager and Safety Specialist
• 

  Cactus 2 Pipeline

  Aug 2018 - Sept 2019

  Environmental Inspector for Tulsa Inspection Resources

  Assisted in the capacity of Environmental Inspector for the building of the 20" pipeline from Tilden, Texas to Corpus Christi, Texas. Received my FERC Certification from a class in New Orleans, LA.

• 

  Avery technical Resources (ATR)

  Jan 2020 - now

  Chief for Bridger Equality 20" Pipeline

  Leading a great team of Inspectors to build quality product for the Client, Bridger Pipeline.

• 

  Bridger Logistics (Bridger Equality 20")

  Jan 2020 - Jan 2020

  Field Office Manager and Material Manager