Dave Hinson

Experience

• 

  Airborne Express

  Jan 1994 - Jan 1996

  Account Manager
• 

  CitySearch.com

  Jun 1996 - Nov 1997

  • Led team charged with developing custom CRM interface and training curriculum for 2000 users across sales, marketing, operations, customer service and C-level executives company wide• Designed, published, and distributed all deliverables as well as electronic, computer based training module• Developed recyclable, reusable training system for continuous, independent training within each market• Reported performance against project milestones and budget for total project and project phases to management• Provided system for ongoing support and monitoring of each market’s proficiency with CRM system• Served as liaison between management and project business consultants Show less

  • CRM Program Manager

    Jun 1996 - Nov 1997

  • Internet Business Advisor

    Jun 1996 - Jan 1997
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  Progress

  Nov 1997 - Sept 1999

  Account Executive

  • Sold data access middleware to end-users directly and via channel partners in the Southeast region• Analyzed, developed and implemented sales strategy for five state territory, resulting in quota achievement of 101% for FY98 and 112% for FY99• Collaborated with management on interviewing, identifying, hiring, and training of new sales representatives

• 

  Cisco Systems

  Sept 1999 - Apr 2002

  Account Executive/Sales Manager

  • Recruited, hired, trained, and managed day to day activities of fifteen-person team charged with selling Cisco IP Telephony products related to CRM and contact centers• Delivered individual contribution of 184% of quota for New York / New Jersey territory• Managed team to 115% of quota ($90M against $78M quota)• Created knowledge transfer process from Cisco sales engineers to ICSG inside sales division• Developed and implemented channel strategy for Cisco’s ICSG Inside Sales Division• Established and reviewed performance and sales goals• Delivered weekly, monthly, and quarterly sales forecasts to management• Assisted sales representatives on complex sales cycles and with negotiating contracts and bids Show less

• 

  SAS

  Oct 2003 - Aug 2008

  Promoted to manage the SAS sales and product training team focused on the SAS sales force and channel partners Primary focus areas included overseeing the design and delivery of SAS’ new hire induction program and Sales Methodology, providing strategic direction for SAS Sales and Product training e-learning curriculum, scaling client business value program globally, and supporting partner readiness through partner sales training Secondary/Emerging Focus Areas included driving adoption of SAS’ learning management system, deploying ROI/Business Case program in SAS Americas, support for SAS 9.2 Sales Training, and driving awareness of sales training programs globally Show less • Responsible for sales training program design, development, and implementation for SAS Americas and SAS International• In first year drove the implementation life cycle for three field sales programs from inception through delivery, with support roles in two other programs, achieving a performance-based merit increase • Worked with field support and marketing to ensure development and training reflected SAS focus and targeted initiatives appropriately while applying SAS sales methodologies • Created and maintained electronic shared repository of program management information • Periodically served as sales resource to SAS field sales on ad-hoc basis, helping to identify, drive, and expand new and existing sales opportunities Show less

  • Manager, Global Sales Performance

    Dec 2004 - Aug 2008

  • Global Training Consultant

    Oct 2003 - Dec 2004
• 

  Cisco

  Aug 2008 - Jun 2015

  Collaboration Sales Specialist

  - Enterprise sales role focused on Cisco Collaboration offerings with specialization in cloud/SaaS solutions- Identify targets, secure high-level appointments, execute a strategic sales process, and manage the prospect to close- Build executive relationships, articulate product and business strategies

• 

  Cisco

  Aug 2016 - Jan 2017

  Senior Strategy and Planning Manager - US Commericial Software Sales Acceleration

  - Define and implement software sales strategy for Cisco’s $7B US Commercial sales segment- Regular interface with US Commercial Executive Committee to define and prioritize strategic objectives- Define, design and assist in delivery of enablement initiatives aligned to strategic plan- Report ROI metrics tied to overall strategy and enablement initiatives for $1.5B software line of business

• 

  Salesforce

  Feb 2017 - Mar 2020

  • Regional Vice President of Sales - East

    Mar 2019 - Mar 2020

  • Platform Account Executive

    Feb 2017 - Mar 2020
• 

  ServiceNow

  Mar 2020 - Sept 2021

  Solution Sales Executive

  Sales specialist focused on first party applications covering ServiceNow's customer service/experience and employee experience capabilities.

• 

  Microsoft

  Sept 2021 - Nov 2023

  Enterprise Account Executive

  CRM, ERP, Low Code, Automation and AI Specialist for high value Microsoft accounts with weighted focus on customer experience and sales.

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  Salesforce

  Apr 2024 - now

  Director - Platform Business Consulting - Enterprise