Wendy L. Maple, CPCU

Experience

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  MMG Insurance

  May 2005 - Jan 2022

  -Lead Project Manager on multi-year, multi-million dollar replacement of policy/claims/business solutions -Lead Scrum Master for multiple lines of business, including production support-Lead Scrum Master overseeing 14-20 diverse, distributed, offshore teams-Software Release Manager overseeing 3-5 environments, including UAT and production-Collaborated with leadership to develop and implement Incident Management process-Standardized approach to Scrum Ceremonies across portfolio-Implemented organizational ScrumBan/Kanban approach-Implemented production support process-Developed and maintained foundational relationships with various program vendors Show less

  • Senior Project Manager / Scrum Master / Supervisor

    Aug 2021 - Jan 2022

  • Project Manager II

    Aug 2018 - Aug 2021

  • Project Manager I

    Aug 2017 - Aug 2018

  • Associate Business Analyst

    Sept 2014 - Aug 2017

  • Personal Lines Associate Underwriter

    Feb 2006 - Sept 2014

  • Customer Service Representative

    May 2005 - Feb 2006
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  Liberty Mutual Insurance

  Jan 2022 - Dec 2023

  Scrum Master II, Mobile Engineering

  As a Scrum Master in the Mobile engineering domain, I am accountable for the Scrum Team's effectiveness to product a desirable result, answerable for the Scrum Team's ability to achieve the product goal, and responsible for enabling the Scrum Team to improve its practices with the the Scrum Framework and Agile Principles.-Advanced Certified Scrum Master overseeing 3 teams; Advisor to 5-Maintains empirical data including burn-up, velocity, cycle time, product and Sprint backlog index-Facilitates events using well-known facilitation techniques-Utilizes retrospectives to experiment within the team-Facilitates Agile Health Check & improvement areas-Develops reference tools to educate team about Scrum and lean-agile principles-Facilitates team norms to develop behavioral standards-Partners with PO to deliver high-quality software-Implemented and manages release & production support schedule/process-Implemented quarterly survey process with post survey workshops-Implemented stability metrics across portfolio-Mentor/Coach to Junior Scrum Master & Product Owner-Builds foundational relationships with team members-Cultivates strong, high-trust partnerships with Directors, Managers and PO’s-Proficient in Jira Administration Show less

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  Harvard University

  Feb 2024 - now

  Technical Project Manager / Scrum Master