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Srikanth Batni

Srikanth Batni

Asst General Manager

Followers of Srikanth Batni3000 followers
location of Srikanth BatniMumbai, Maharashtra, India

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  • Timeline

  • Skills

    Team management
    Crm
    Business development
    Management
    Operations management
    Leadership
    Key account management
    Business strategy
    Vendor management
    Cross functional team leadership
    Supply chain management
    Call centers
    Service delivery
    Sales management
    Competitive analysis
    Sales
    Product development
    Distributed team management
    Six sigma
    Team building
    Training
    Strategy
    Customer relationship management
    Customer service management
    Brand management
    Team leadership
    New business development
    Call center
    Procurement
    Outsourcing
    Business process
    Quality assurance
    Sales operations

  • About me

    LinkedIn is the world's largest business network, helping professionals like Srikanth ... Godrej & Boyce mfg co ltd ( appliances division ),; General Electric (GE).

  • Education

    • University of Mysore

      1984 - 1988
      BE mechanical engineering A

      Activities and Societies: Badminton club, quiz club cricket and badminton teams, project work on jigs & fixtures at BEML. bharath earth movers limited.

    • Symbiosis Institute of Management Studies

      2003 - 2005
      PGDBA MARKETING

    • Indian Institute of Management Ahmedabad

      2007 - 2008
      AGMP GENERAL MANAGEMENT

  • Experience

    • GE

      Aug 1995 - Mar 2006
      Asst General Manager

      Spearheaded the Profit centre for the regions including States of Karnataka, and Tamil Nadu along with market of Sri Lanka . Formulated and implemented strategies to achieve continual revenue growth from sales of spare parts & AMCs Transitioned the entire service operations in Tamil Nadu and Karnataka to franchisees for the first time in the organization. Consistently maintained CSI of 97% in Chennai

    • Godrej & Boyce Mfg. Co. Ltd.

      Apr 2006 - Oct 2009
      Head Service Delivery

      Head Service Delivery Team size – 200 service engineers and 25 trainers Managed the Pan India service delivery operations through a network of 400 franchisees, and 4 Call centers Responsible for a profit and loss account of the vertical with 100 Crores turnover , includes the SMARTCARE Brand, consumer connects, AMCs, & Efficiency of Operations. Handled large customer requests traffic amounting to 1.2 million customer walk-ins and 2 million telephonic interactions across 400 franchisees Controlled pricing of 4,500 SKUs of spares in the delivery channel through continual monitoring & surveys Facilitated review of delivery systems for branch operations with regional service managers on parameters like Pendency , FRT, CRT, FTF, CSI, and DSI Responsible for recasting the IT software from the scratch for better and faster consumer connects. Show less

    • Unilever

      Oct 2009 - May 2019

      Accountable for the CRM functions of the company’s water purifier brand ‘Pureit’ was responsible for setting up of servicing channel, call center and the complete CRM network.Handling a total consumable business portfolio Steering the end-to-end functioning of the 4 verticals under ‘Pureit: CRM ’ – Consumable Sales, Quality Improvements , Service Operations thru Franchisee Networks, Consumer Communications thru CC, web, etc.,Established the complete CRM process from scratch to make a robust service delivery modelcall centers Online Reputation Management (ORM) – the brand is recognized for one highest positive in industry Show less

      • General Manager Global CD & Service, Pureit Brand

        Feb 2015 - May 2019

      • Sr. Customer Relationship Manager -Water Business ( Pureit )

        Oct 2009 - Feb 2015

    • Eureka Forbes Ltd

      Oct 2019 - Dec 2022
      Sr Vice President & CEO Service & CRM

      Responsible for Top line and Profitability of the business VerticalConsumer Experience & Service Design,Strategic Innovation in business models CRMBuild Talent pool for the vertical

    • Self-employed

      Dec 2022 - now
      Business Consultant - GTM, CX, CRM.

    • ActionCOACH India & Middle East

      Apr 2023 - now
      Business Coaching Specialist - ActionCoach Mumbai.

  • Licenses & Certifications

    • Certified Professional Coach

      Coach Transformation Academy
      Jan 2023

    • Basics of Customer Service

      NITIE
      Jul 1993

    • Business Coach

      ActionCOACH India & Middle East
      Mar 2023

    • Certified Professional Mentor

      International Mentoring Center
      Oct 2024

    • Management development prgrammer certification course in CRM by IIMA

      Indian Institute of Management, Ahmedabad
      Feb 2013

    • Independent Director Certification

      Indian Institute of Corporate Affairs
      Apr 2025

    • International Coaching Federation ICF

      ICF Mumbai Charter Chapter
      Oct 2024

  • Volunteer Experience

    • Mentor

      Issued by Global Mentorship Initiative on Jan 2024
      Global Mentorship InitiativeAssociated with Srikanth Batni

    • Consultant

      Issued by whiteboardindia on Apr 2014
      whiteboardindiaAssociated with Srikanth Batni

    • Member , Service Design Network , India Chapter

      Issued by Service Design Network on Jan 2019
      Service Design NetworkAssociated with Srikanth Batni