Raja Annam

Experience

• 

  Wipro Ltd. - India

  Oct 2008 - Jun 2011

  • Responsible for providing technical consultation for L1 analysts on basic operational or maintenance of desktops/laptops and its peripherals using available tools, troubleshooting Windows OS problems, • Provide training's on process & technical updates to L1 analysts. • Process re-engineering through continual service improvements. • Responsible for generating & managing reports – Includes (Daily, Ageing, Monthly, and Team MTD) - Follow-up on progress of Ageing Report• Handling technical queries / escalations requested by team leader Show less • Responsible for providing first-level technical Support on basic operational or maintenance of desktops/laptops and its peripherals using available tools, troubleshooting Windows OS problems, common software installations and remote connection configuration, network issues• Implementing, configuring, Administering and troubleshooting the issues relatedto network- Troubleshooting of LAN, TCP /IP, Windows XP/7 , Anti-virus.• Identify operational malfunctions with new product line - reproduce, troubleshoot, and configure the problem to pinpoint and implement solution.• Effectively communicating with other professionals in the company. Organising and handling requests & Incidents . Working according to SLA. Participating in the general Help DESK tasks. Show less

  • Subject Matter Expert

    Nov 2009 - Jun 2011

  • Analyst

    Oct 2008 - Nov 2009
• 

  ANZ

  Jun 2011 - Apr 2022

  • Accountable for providing and applying effective performance management processes and mechanisms supporting squad members and product owner in increasing squad performance. • Accountable for providing an inclusive environment where Chapter members have freedom and safety to innovate, experiment, and learn from failure.• Accountable owner and role model for applying the following values: productivity, quality, transparency, and openness into the Chapters ways of working and production of outcomes. • Responsible for providing line management duties for all Squad technical members within the relevant Chapter with a view to focussing on coaching and mentoring techniques that align to both agile principles and Admiral Values.• Responsible for technical resource recruitment, retention and overall on boarding process for all Squad level technical members of the relevant Chapter.• Responsible for supporting both personal and technical skills development for all Squad level technical members enabling greater Squad operational performance.• Responsible for enabling Squads to meet their expected outcomes by supporting them in problem identification, root cause analysis, and decision-making.• Responsible for identifying, teaching, or sponsor the required software and hardware engineering skills needed to support the development of high-quality code, components, systems, and solutions• Extensive knowledge of customer experience (CX) interaction and integration as part of Certificate Life Cycle management. • Extensive knowledge and experience with Line management through both coaching and mentoring techniques• Knowledge of identification and management of specific engineering, design and testing standards and practices that comply with internal organisation IT governance and architectural standards while performing within a heavily regulated environment• Knowledge and experience in the use of tools such as: Jira, Confluence etc. Show less • Designed and Implemented In-house Enterprise PKI. • Successful migration of Enterprise PKI Services from 2012R2 to 2019 OS platform. Which includes, analysis, planning, effort estimation, testing, and configuration of Root CA, Issuing CA’s, Web enrolment servers, CA related group policies, & backups, and Disaster Recovery practises. • Successful migration of Thales HSM Devices from nChipher 6000 to XC connect series for all three environments (Development, QA, & Production). • Created a framework by writing several documents which enables to manage & administrating Enterprise PKI Services.• Certificate Lifecycle Management & Operations which includes:  Automations & Process improvement for Active directory certificate services.  Technical & Functional consulting for Active directory certificate services. Managing & Administrating end-to-end Internal Certification Authority & External DigiCert Certification Authority operations. Show less • Automated SSL Certificate generation, revocation via PowerShell scripting and integrated over service now platform.• One of the main contributor for CLMAPI (Certificate Lifecycle Management API) development, which includes Analysis, coding, testing, deployment & regular maintenance. • Have saved 5 Resources efforts by developing CLMAPI internal tool which brought certificate generation work request SLA from 5days to 5 mins. • Created many customized PowerShell scripts for Active directory certificate services & Active Directory to manage BAU work via automation. • Automated External DigiCert Certificates generation & revocation using DigiCert API calls. • Recognised & Rewarded for my automation skills & integration with service now. Show less • Have saved 3000+ human hours & efforts by providing innovative solutions for bulk/repetitive server administration tasks by utilising automation tools like PowerShell, VB Scripting, and VBA Macro for Excel, which include:  Automation of SSL Certificate provisioning process. Automation of SSL Work request Auto generation process. Automation of SSL Data validation between Microsoft CA & SDM Data. Automation of SSL Certificate expiry notification to respective application owners Developed PowerShell automation tools for trouble shooting windows server incidents. Automation of time consuming excels reports and saved 30 hrs/month.• Identified & Optimised around ~35% of windows production incidents.• Managing production acceptance service transitions.• Gatekeeper for end-to-end transition of Eagle-I support• Regular team engagement’s across geographies for providing process & technical updates.• Process re-engineering through continual service improvement.• Periodical review & update of Infrastructure Ops team service catalogue. • Streamlining of process & technical gaps by engaging & collaborating with different teams Show less • My job responsibilities included Administering, Managing and Troubleshooting Windows Servers, Supporting Windows Cluster services and Managing Citrix Farms/ Servers • Systems Administration of Windows / Citrix.• Level 2 support for Windows Servers infrastructure and administration of Datacentre.• Managing & Maintaining the AD Infrastructure.• Managing & Maintaining Windows Cluster Services.• Managing & Maintaining Network Printers.• Managing & Maintaining McAfee DLP & Arc-sight Appliances • Responding and Resolving the incidents/requests related to windows servers within the SLA time• Provides end-to-end ownership & adherence to the incident management process.• Optimising windows server related incidents• Manage the major incident cases and restores normal service as quickly as possible and minimises the adverse impact on business operations.• Implementing production Changes related to Hardware/Software as per the Change Matrices - Change Management• Identifying Root cause analysis for windows platform related issues via Problem Management.• Preparing and updating documentation of IT infrastructure.• Responsible for creating, generating, & managing team performance reports. • Handling Adhoc queries / escalations requested by team leader’s • Managing the team in absence of team leader (As a 2IC) Show less • Providing the First level Technical support for Desktop Applications, User Account Management through Active Directory, Microsoft outlook, Network Printers, and ANZ Software Applications. • Installations, troubleshooting of all hard wares like desktops, laptops and network printers etc.• Gate-keeper for end to end transition projects like Ventana, Good for Enterprise, One-path Service desk for Global Service desk. • Participation in windows 7 defect management • Gate-keeper for end-to-end windows 7 roll-out project for One-path team, 833, 55 CS, Global Service desk. • Process re-engineering through continual service improvements. • Preparing & Documenting Knowledge articles for transitioned projects and provide training to Global Service desk staff. • Responsible for generating & managing reports – Includes (Daily, Ageing , Monthly, and Team MTD) - Follow-up on progress of Ageing Report• Handling Adhoc queries / escalations requested by team leader’s • Manage the team in absence of team leader (As a 2IC) Show less

  • Chapter Lead

    Jun 2021 - Apr 2022

  • Engineer

    Nov 2019 - Jun 2021

  • Engineer

    Feb 2019 - Nov 2019

  • Technical Consultant

    May 2017 - Feb 2019

  • System Engineer

    Dec 2013 - May 2017

  • Technical Analyst

    Jun 2011 - Dec 2013
• 

  Intel Corporation

  Apr 2022 - now

  Information Security DevSecOps Engineer

  • Supporting the design, build, and deployment of enterprise PKI systems.• Ensuring PKI systems comply with the relevant data privacy and protection frameworks and adhere to industry best practices.• Assessing and remediating the design and implementation of PKIs to mitigate risk.• Managing the configuration of PKI systems and testing PKI systems before production deployment.• Creating and maintaining system documentation.• Defining and improving PKI best practices.• Keeping up with industry trends and threats, particularly around PKI technologies.• Building resilience of the PKI Capability• Responsible for enhancing certificate automation for applications• Administrating Certificate life cycle management via Venafi Show less