Ravi Gowda

Experience

• 

  Datacraft

  Nov 2006 - Jul 2012

  System Engineer

  • Responsible for implementation and deployment of GSOA 2.0 Architecture which has Service oriented architecture with a flexible set of design principles used in development and integration for services like Network Infrastructure Monitoring, Change, Configuration & Capacity management. Process -Driven application with underlying ITIL V3 Process engine. Best breed of technologies integrated such as EMC SMARTS, EMC Voyence, APG from Watch4 net, Service-now.com and VM ware• To identify key scenarios, determine variability in existing system and to simulate that variability in development environment before deploying in to production environment • Consolidate this information into one or more models of system usage to be implemented, executed, and analyzed.• Worked closely with Global software development group in resolving software bug fixes and verification• Part of weekly core team review meeting to analyze the status and resolution on issues affecting timely release of product with regional and global teams• Responsible for coordinating system related incidents and service request with regional and global teams• Prepared and presented training sessions on new system (GSOA 2.0) to entire GSC Operations Team • Part of core technical team to attend APG (Performance & SLM tool) workshop held at Frankfurt ,Germany• Steered technical workshop on RIM GSOA 2.0 held at London which was instrumental for architecture transition across all regions of Dimension Data Show less

• 

  Dimension Data India Ltd

  Aug 2012 - now

  • Lead the technical delivery team for GSOA support and Software development, a geographically diverse virtual team consisting of members across Asia Pacific Region. This included owning the overall tools strategy at GSC, people management functions and being a technical point of escalation. • Reviewing, analyzing, evaluating ideas, projects and opportunities to develop new products, new technologies and business models for the business segments• Participating in the planning and execution of projects that move ideas from Ideation to Incubation and proto-typing• Working with technical and business teams to evaluate new and emerging technologies, vendors and business models 6. Creating business architecture models demonstrating how products, operations and systems interoperate within the organization• Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement• Provide architectural oversight of projects; ensure requirements are in alignment with business strategies and business architecture roadmap/framework.• Responsible for support and enhancements of network management tools framework (GSOA). GSOA comprises of best of the breed tools like Ionix EMC SMARTS ,EMC Voyence , Watch4net APG ,Service-Now, BMC Remedy 8.1. GSOA is used for monitoring & management of more than 70,000 devices like routers, switches, ,Firewall ,F5 , Cisco Wave , servers with different operating systems, SNMP enabled UPS and various other devices Show less • Responsible for support and enhancements of network management tools framework (GSOA). GSOA comprises of best of the breed tools like Ionix EMC SMARTS ,EMC Voyence , Watch4net APG ,Service-Now, BMC Remedy 8.1. GSOA is used for monitoring & management of more than 70,000 devices like routers, switches, ,Firewall ,F5 , Cisco Wave , servers with different operating systems, SNMP enabled UPS and various other devices• Responsible for implementation & day to day operations of BMC Remedy based service management tool (Incident, change, problem & configuration management modules & workflows) in Dimension Data Global Service Center for a banking client with more than 22,000 locations across the globe. This system was accessed by close to 500 engineers within Dimension Data (GSC & Field Ops) and also by external vendors like BSNL (Largest telecom service provider in India)• Responsible for the technical delivery of the project to build and deploy the next generation of Managed Services platform (PasS) to be used globally by Dimension Data to redesign service delivery with automation solution to provide operational efficiencies and also to maximize market growth opportunities• As Capacity Manager for GSOA Infra, responsibilities includes Monitoring, analyzing, tuning, and implementing necessary changes in GSOA resource utilization in alignment with business priorities. Also producing a capacity plan that documents current utilization and forecasted requirements, as well as support costs for new applications or releases Show less

  • Assitant Manager Tools & Technology

    Apr 2015 - now

  • Supervisor Systems

    Aug 2012 - Mar 2015
• 

  NTT

  Jan 2018 - now

  Platform Support Manager