Christian VanFaasen

Experience

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  FDI Automotive Solutions

  Feb 2005 - Dec 2007

  Master Agent

  Responsibilities included researching companies and their products in order to develop programs for all departments within automotive dealerships, prospect for new customers, use consultant style selling to help dealerships achieve greater profits while raising customer retention and increasing CSI. Other responsibilities included handling all general tasks associated with maintaining, developing and training dealerships.

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  Dealers Resources Inc

  Jan 2008 - Feb 2011

  Account Representative

  – Worked with and trained automotive dealerships to raise profits within sales, finance, and service departments. Developed low-producing accounts to their higher potential. – Performed sales presentations and lead department trainings for dealers. Introduced and trained on new products and selling techniques. Created area dealership comparison reports and developed point-of-sale materials.

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  Subaru of America

  Feb 2011 - Nov 2023

  – Leads and collaborates with district manager teams to manage the 50 DCA zone retailers’ focus on marketing within both sales and service. – Coached and mentored many DCA team members in both job responsibilities and career growth. As a result, some team members were promoted into new positions including Jasmine Ingram, DCA Zone Ops. – Managed DCA Zone vendor/partner relationships for the betterment of the retailers. Vendor/Partners included CL, Care Connect, Shift, Dealer.com, Ansira and Goodway. While working with partners and retailers to best utilize SAF, media mixes and SOA/retailer brand strategies.– Led the DCA Zone to 100% enrollment in Love Promise Pillars for the first time in 2021. – Led DCA to 100% STL Hometown charity participation and only zone with 100% participation on STL service.– Developed content and led multiple meetings including Executives Kick-offs, PFS meetings, zone trainings and much more. – Planned and executed many zone Love Promise team activities and volunteered over 50+ personal hours within Love Promise pillars. Show less – Leads and collaborates with district manager teams to manage the 56 PHL zone retailers’ focus on customer experiences within both sales and service. In 2019, achieved 2nd in nation in purchase CSI and 4th in service CSI. In 2020 to date, PHL zone retailers are 1st in purchase CSI and 4th in service CSI.– Partners with DM teams to secure engagement and performance in the Subaru Love Encore program. PHL retailers were 1st in Love Encore redeliveries completion in 2019 and YTD 2020.– Produces results alongside DM teams with Subaru Starlink connected car upgrades, achieving 1st in country in Starlink upgrades in 2019 and YTD 2020.– Manages and execute all PHL zone vehicle launches through personalized training and full Retailer Driving Programs. Responsible for getting PHL zone to first in East Region in Retailer Driving Program participation for 2019 Forester and 2020 Outback/Legacy launches. Show less – Managed district of 11 retailers with combined vehicles sales of 13,393 in 2017. Worked with each retailer individually to maximize sales and customer satisfaction to result in desired profitability. – Led stores to a 3.5% increase in 90-day brand close rate during tenure as DSM (rolling 12 months Oct 2013 vs Sept 2017).– Achieved a 57-point purchase CSI improvement from 878 in Q4 2013 to 935 Q4 2017.– 20.91% Subaru service contract penetration improvement from 2013 (33.65%) to 2017 (54.56%).– Partnered with zone staff and SOA vendors in accomplishing MSP zone goals in training, marketing, and retailer development. Show less – Developed Subaru Added Security (SAS) F&I product training and support to dealer network personnel. Provided onsite product and sales training to dealer F&I and sales staff on SOA branded vehicle service contracts, maintenance plans, and certified pre-owned program. – Focused on bringing under-achieving F&I departments up to performance of national averages. – Managed incentive programs for approximately 160 Western Region dealers.– 2.23% (2,839 contracts) increase in mechanical contract penetration in first year. Show less

  • Zone Retail Market Development

    Apr 2022 - Nov 2023

  • Zone Retail Marketing Manager

    Jan 2021 - Apr 2022

  • Zone Training Manager

    Jun 2018 - Jan 2021

  • District Sales Manager

    Nov 2013 - Jun 2018

  • Subaru Added Security Regional Product Manager

    Feb 2011 - Nov 2013
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  ChargePoint

  Nov 2023 - now

  Automotive Dealer Sales - North America