Shaquille Thompson

Experience

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  Fruit of the Loom

  Jan 2013 - Apr 2017

  Desktop Support Technician

  • Planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems.• planning/coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware/software systems.• Provide and ran reports, set up programs, set up networks, work with handheld devices and fix any issues with computers and printers. • Provided Computer End User Support for over 30 users• Work with Virtual Machines that used remote desktop on the Windows system 10 daily • Imagine PC’s from windows 7 to windows 10 • Created Standard Operating Procedures for configurations • Worked with Active Directory • Set up user account with username and password for PKMS software application • Ran and created Cat6 ethernet cables to switches • Installed Printers on the server network Show less

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  U.S. Air Force Reserve

  Jan 2017 - now

  Security Forces

  • Provide force protection duties guarding weapons, air bases, and air force personnel from possible dangers• act as first responders to an accident or disaster situation• involved with the planning to implement security policies and procedures • provide oversight and guidance or assistance to commanders and supervise and train other personnel• Provide law enforcement capabilities • Humanitarian Mission US Air Force New Horizons Exercise in Georgetown, Guyana in South America as armed Security Forces personnel performed escort duty for doctors and civil engineers to their work sites• Member of Quick Response Force Team capable of rapidly responding to developing situations or emergencies of other units or military personnel Show less

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  Professional Software Engineering, Inc. (PROSOFT)

  Aug 2017 - Sept 2019

  Help Desk Support Technician

  • customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements• Working with Remedy Software to put in trouble tickets• Assist with PKI certificate issues with users• Key Management Infrastructure assist with callers with that need assistant with their accounts • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Show less

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  Bennett Aerospace

  Sept 2019 - May 2020

  Desktop Support Administrator

  • Perform remote and touch labor support to Windows operating systems, hardware and peripheral support; to include initial configuration.• Replace failed hardware using warranty support services provided by the vendor.• Deploy pre-configured system images to new hardware.• Use installation trouble ticketing system (Remedy); or facility provided equivalent.• Perform SharePoint/Website content management using approved tools and techniques.• Operate and serve as facilitator for VTC and SVTC systems; to include desktop video conferencing software.• Provide network assistance and troubleshooting to installation Network Enterprise Centers as applicable.• Perform malware detection, elimination, prevention, and reporting using approved tools and resources.• Recognize a potential security violation, take appropriate action to report the incident as required by regulation, and mitigate any adverse impact.• Set up new users, including both account configuration and initial training and orientation, and account creation when necessary. •Implement and monitor IA safeguards for system(s) in accordance with implementation plans and standard operating procedures.• Comply with system termination procedures and incident reporting requirements related to potential security incidents or actual breaches at a desktop level.• Implement applicable patches including information assurance IA vulnerability alerts (IAVA).• Maintain documents and processes for hardware lifecycle replacement.• Assist Telephone Control Officer with TCO duties. To include, VOIP phone installation/placement, mobile phone device configuration and setup. Show less

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  Geodesicx, Inc.

  May 2020 - Jan 2022

  System Administrator

  • Performed Monthly Windows Update and Patches when needed • Performed task working with SQL Server • Performed task working with Radius Server when dealing with authentication • Performed task working with Domain Controllers on a daily basis • Worked with Linux Red Hat Servers when performing updates and scan reports • Performed task working with NAS storage on a daily basis • Perform ACAS Reports to check for vulnerabilities • Work with DHCP and DNS • Knowledge using vSphere • Perform task using Active Directory adding user accounts and group policies • Perform task using Email Exchange Server setting up email accounts • Knowledge and skills working with Windows Server 2016 • Knowledge and skills working with Windows Server 2012 • Perform daily task using Virtual Machines with creating snapshots and making clones Show less

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  United States Air Force

  Jul 2021 - Jan 2022

  Cyber Security Liason/Client Systems Administrator

  United States Air Force (Deployment) – Kuwait Ali Al Salem Air BaseJuly 2021 to February 2022• Created NIPR User accounts for over 40 Security Forces personnel Members in the squadron to access the network• Granted permission access to over 188 personnel to specific documents to access for mission critical information• Created Standard Operating Procedures for over 188 SF personnel for Email Security when new users first log onto network to send email through Outlook 2016• Created Standard Operating Procedure for over 188 SF personnel to be able to find and map printers to their local PC• Updated mission essential software on local PC’s for over 20 computers• Provided COMM’s squadron support for over 188 SF personnel• Assisted in FAST team mission in efforts to perform security detail in Syria• Worked with Active Directory creating new user accounts for Security Forces personnel• Used Active Directory to create email distro for Security Forces squadron for personnel to get emails from security groups• Performed task in Active Directory to grant Security Forces members access to certain network drives need for mission essential task• Performed task in Active Directory with granting permissions to users that needed access to specific folders• Performed task with using NTFS with granting certain groups access to only being able to view or modify certain folders on the share drive Show less

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  Sudofy.Me

  May 2022 - Feb 2023

  System Security Engineer

  Mitigate any critical vulnerabilities that show up on Nessus scanner to alleviate any high CVE score exploits• Provided the latest update patches to the management servers that has any vulnerability• Run ACAS scans to determine mitigation techniques to provide hardening of system• Maintain ESXI 7 Servers for virtualization using VMWARE• Complete STIGs to maintain DOD compliance with hardening of system• Work with Active Directory to configure group policy efforts on the system to provide policy integration• Maintain ForcePoint firewalls to have the correct STIG policy in place for DOD compliance• Maintain Juniper network switch with the latest patches and system configurations• Update ECR reports with technical writing efforts to change policy that will be implemented on ships• Maintain Linux servers with the latest update and patches• Maintain Cisco Switches with up to date Patches and firmware Show less

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  Leidos

  Feb 2023 - Jun 2023

  Network Engineer

  Maintain the Layer 2 and Layer 3 cisco switches with IOS patches for any vulnerabilities• Completed STIG requirement for DDO compliance for the routers and switches that I had to maintain• Added static routes in the routing devices to so network devices have connectivity• Performed dynamic routing for network devices to be able to forward packet traffic between them• Worked with OSPF routing with advertising networks to have neighbor adjacency for network connectivity• Worked with Port Security troubleshooting issues that had the network go down over violation issues• Worked with Solar Winds for network assurance reliability to maintain status of network• Implemented baseline Access Control List to filter out specific traffic from inbound or outbound traffic• Created Route Maps for summarization of the routing table for the network devices to only use needed routes Show less

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  JCTM

  Jun 2023 - Nov 2023

  Network Administrator

  • Specialized in creating and implementing router and switch configurations for Juniper devices.• Contributed to system hardening through the implementation of robust configurations.• Update software versions on the network switches and firewalls that are DOD compliant. • Proficient in troubleshooting network performance issues, providing timely user support, and offering effective guidance.• Utilized monitoring, performance analysis, and network management tools daily to troubleshoot and isolate problems.• Used SolarWinds as a network monitoring tool to keep track of devices on network that are connected to the network.• Added network devices to radius server for authentication to the network to be able to log into the network devices.• Sometimes had to trace fiber optic lines to support end user support for network connectivity. Show less

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  Invictus International Consulting, LLC

  Nov 2023 - now

  Network Engineer

  • Use Network Node Manager as the network monitoring tool for network device alerts• Provide support with KG devices for encryption connection on high side network• Troubleshoot layer 2 and 3 devices when getting alert for device being down to investigate outage from alert• Work with routing protocols such as BGP, OSPF as well as ISIS on Cisco routers and Juniper devices• Create tickets within the Service Central ticketing system to provide knowledge of troubleshooting any connection outages for tracking purposes. • Provide cutsheets for KGS when devices may go offline and need to be recovered with correct configuration information for communication to the network devices. • Send out outage notifications to government leads with there is a connection down on the network that is a high priority link on the network for redundancy• Receive calls from different sites on issues they may have with communicating across the link on the supporting network for me to troubleshoot on the link being down• Provide device information using Cisco ISE when users need information about the device being able to be authenticated on the network.• Use the reading of a network topology that was built inside of Share Point for any information on how and where the network devices should be connected• Troubleshoot hardware issues on Cisco and Juniper devices from SNMP alerts from network monitor tool• Install hardware Cisco and Juniper devices that will get added to the network with configuration files Show less