Matthew Halliday

Experience

• 

  Hungry Jack's Australia Pty Ltd

  Apr 2011 - Jul 2015

  Manager

  This full-time position focuses heavily on customer service demands while also assisting in the day-to-day running of the store.

• 

  Compumenn Group

  Jul 2012 - Feb 2013

  Printer

  This casual position was contracted by Fuji Xerox to man their print centre for the Ernst & Young Accounting Firm in the Adelaide CBD, as well as maintain the printers at the Bureau of Meteorology. This position focused on self-management, as well as customer service.

• 

  Nestlé Nespresso SA

  Jul 2015 - Nov 2017

  In this role, I have resolved many low-level technical problems that do not require Administration privileges – and I make the call of whether or not to escalate an ongoing issue to our technical department in head office.

  • Senior Boutique Coffee Specialist

    Jul 2015 - Nov 2017

  • IT Assistant

    Jul 2015 - Nov 2017
• 

  City of Adelaide

  Nov 2017 - Jul 2019

  Systems Support Officer
• 

  Department for Infrastructure and Transport

  Jul 2019 - now

  - Lead technical resource for the configuration and deployment of Microsoft Endpoint Manager (Intune).- Provide second level software, hardware, and network support for customers across the department.- Provide in-person support across all SA sites.- Liaise with vendors to escalate and resolve incidents.- Proven experience with:o Windows Operating Systems – Support, Updates, Upgrades, Migrationo Group Policy Managemento PowerShell Scriptingo Application Development and Deployment (PSTools and SCCM)o Application faults resolutiono Printing and Scanning Solutions (Ezescan, Kodak Capture Pro) Show less

  • Information Technology Infrastructure Engineer

    Aug 2022 - now

  • Data Centre Technical Officer

    Feb 2022 - Jul 2022

  • Desktop Technical Officer

    Jul 2021 - Feb 2022

  • Desktop Support Officer

    Dec 2019 - Jul 2021

  • Service Desk Officer

    Jul 2019 - Dec 2019