Diego Velázquez

Experience

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  Swatch Group

  Dec 2009 - Nov 2016

  Store Manager

  ->Organization and management of the establishment.->Ensure that each customer receives outstanding service by providing a customer friendly environment.->Achieve the goals set by the company.->Train and lead the sales team.->Monitoring and analysis of results and mystery shopper.->Control and monitoring Kpis.->Realization of inventories.->Management and coordination of staff in charge.

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  Global Blue

  Dec 2016 - Jun 2021

  Account Manager

  Responsible for managing and assigned merchant portfolio (Luxury Retailers and Boutiques) of Tax Free Shopping. E.g: Richemont, LVMH, ECI, Kering, Swatch Group, Disney, Audemars Piguet, Mulliez, Clarins, Diageo, Philip Morris, Dyson...->Training of the merchant"s staff about Tax Free.->Offer intensive support including product instructions for the customers staff.->Action plans and Store visits in line with the Company"s Strategy.->Processing and presentation of Business Stadistics.->Development of the customer basis in Madrid, Sevilla and Toledo.->Initiation of new projects and the positioning of new products in the retail sector. Show less

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  Sipay Plus

  Jun 2021 - Dec 2021

  Key Account Manager

  ->Building and executing joint agreed business plans with merchants to drive mutual growth and success.->Working closely with internal analysts, delivery and marketing teams at Sipay to drive enablement and lead generation activities.->Identifying new partnerships or business opportunities, pitch Sipay´s services and close deals.->Building great relationships both on an executive, as well as on an individual level.->Playing an important role in taking Sipay to the next level. Show less

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  Aplazame

  Dec 2021 - Jan 2025

  Sales Manager

  ->Execute the Sales Strategy and a Market Action Plan based on the previously designed strategy.->Control of the Sales Process throughout the cycle, managing leads and making proposals and commercial closures.->Create strategic relationships with base customers to identify new initiatives and generate new business.

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  Sabadell Consumer Finance

  Jan 2025 - now

  Sales Manager