Nikolas Hutson

Experience

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  American Association of Critical Care Nurses

  Jun 1996 - Jul 1999

  Network Administrator

  Responsible for maintaining the network infrastructure for entire corporation, including 7 NT 4.0 servers, 1 Netware 4.11 server and connectivity for 140 nodes. Provided Lotus Notes administration, database design and web server maintenance. Ensured security of association data, hardware and software. Provided all internal end-user training, including course development and instruction. Implemented security policies and procedures regarding local and remote access to the network.

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  E*Offering

  Jan 1999 - Jan 2000

  Network Administrator

  Provided 24/7 maintenance and uptime for network infrastructure, including 12 NT 4.0 servers, 1 Exchange Server, 8 Cisco routers with T1 connections to private data warehouses (Bear Stearns, TCAM, Autex, ILX, Bloomberg, and others) and network connectivity and support for 70 local, 80 remote nodes and WAN link to San Francisco office. Responsible for design and installation of Intranet IIS 4.0 servers, integration of Mustang Internet Message Center and Unix test web servers. Responsible for disaster recovery implementation. Also acted as backup to WAN technician in administration of Checkpoint firewall with VPN access using secure remote. Show less

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  Q Strategies

  Jul 1999 - Feb 2000

  Network Administrator

  Provided optimal efficiency of the network infrastructure at 4 Nationwide locations, including 8 NT 4.0 servers, 16 Windows 2000 Servers, 3 Exchange Servers, 6 Cisco routers, 4 Ravlin 10 VPN appliances, 1 Cisco 3005 VPN Concentrator, 3 3com NBX 100 phone switches and network connectivity and support for 40 local, 75 remote nodes for our Irvine office as well as support for similar environments in Denver and New York. Also responsible for VPN connectivity between offices utilizing Cisco PIX firewalls and Cisco VPN concentrators. Responsible for design and installation of Domain model for entire corporate infrastructure. Installed and integrated Intranet IIS 4.0/5.0 servers, Unix test web servers and Citrix Metaframe Servers. Responsible for disaster recovery implementation. Also responsible for project management and supervision of help desk support personnel. Show less

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  The Center OC

  Jan 2000 - Jan 2004

  IT Director

  Ensured successful daily operations of network infrastructure, disaster recovery operations, and technical support operations. Implemented a new CyberCenter for public access with 15 publicly accessible computers on a separate secure network. Completed the redesign of the network infrastructure to better utilize existing equipment and to provide increased security. Upgraded existing infrastructure from one incoming DSL connection with no security to a T1 solution with Watchguard hardware firewall. Implemented new hardware based VPN solution between campus locations. Responsible for Supervision of Systems Administrator, CyberCenter personnel, volunteers and youth lab instructor. Responsible for the initial design, development and ongoing maintenance of five dynamic database driven organizational websites utilizing asp/vbscript/MS Sql and PHP/MySql. Responsible for overseeing several government contract budgets as well as private foundation grants. Also responsible for creating additional community events and programming around women’s health in Orange County as well as filing other duties within the organization. Show less

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  Crain Communications

  Jan 2004 - Jan 2005

  Network Administrator

  Ensured successful daily operations of network infrastructure (Windows/Novell), disaster recovery operations, and technical support operations at the Irvine and San Francisco and Denver locations. Responsible for daily operation and maintenance of editorial server system that included 2 replicated servers at each site along with several Citrix Metaframe servers at each site. Implemented new hardware based VPN solution for connectivity to all Crain offices utilizing Netscreen firewall appliances. Responsible for support of proprietary data solution based on an Oracle database backend. Show less

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  BenefitNation

  Jan 2005 - Jan 2007

  Network Administrator

  BenefitNation was incorporated into Arvato services. This is the same position.

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  Arvato Services

  Jan 2005 - Jan 2007

  Network Administrator

  Responsible for corporate Windows 2003 Active Directory network operations, backup and security with 4 internal domains, 2 branch offices and co-location. Also responsible for production server farm containing 78 Windows servers. Ensured SLA compliance for production web/SQL servers. Responsible for completing monthly SLA reports for all external and internal clients. Utilized SiteScope monitoring tool to monitor server performance. Utilized HP Insight Manager for additional server monitoring and inventory reporting.Responsible for designing, installing and testing disk to disk to tape backup solution utilizing Backup Exec 10. Setup VPN communications between all branch offices and co-location utilizing Astaro Security Gateways, Snap Gear Firewalls and Cisco Pix firewalls. Responsible for pricing and purchasing all new equipment for all corporate locations. Responsible for installation, setup and testing of all new production and development servers. Managed all external vendor relationships. Show less

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  Reliant Technologies

  Aug 2007 - Feb 2009

  Sr. Systems Administrator

  Responsible for day to day network operations for Windows Server 2003 network. Proposed and implemented system enhancements that improved the performance and reliability of the infrastructure systems. Managed Cisco switching infrastructure, Juniper Networks firewall, Juniper IDP solution, Barracuda Instant Message Firewall and Juniper SSL VPN.Provided monitoring and support for Cisco Unified Communications featuring Cisco Call Manager v4.0, Cisco Unity and Cisco IPCC. Supported an EqualLogic SAN with 15 of 20 servers booting from SAN.Played key lead role in migration of 250 users, 275 Exchange mailboxes, 250 computers and 20 servers from Reliant to Thermage corporate network infrastructures, including preparations for migration, physical move of Reliant infrastructure to Thermage location, migration of all active directory objects, mailboxes and migration of 80 Motorola Good users. Show less

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  Solta Medical

  Jan 2008 - Jan 2009

  Network Administrator

  Solta is the new name of Reliant Technologies and Thermage Inc. Same position as at Reliant Technologies.

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  InfoPartners

  Feb 2009 - Oct 2009

  Sr. Network Engineer

  Responsible for providing onsite and remote support for InfoPartners clients. Ensure reliable and stable network performance for more than 10 different client networks as well as general support for all 45+ clients. Responsible for identifying technology needs and opportunities for my clients. Provided support for many different technologies including: VMware esxi, Windows Server 2003/8, Exchange 2003 – 2010, Mac OSX, Vista, XP, SonicWall routers, Cisco ASA 55xx devices and Cisco Unified Communications. Show less

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  Caspio, Inc.

  Nov 2009 - Nov 2010

  System Administrator

  Responsible for the hands on management, architecture and implementation of the windows infrastructure, in Caspio’s data center environment as well as the corporate headquarters. Monitored Windows environment for anomalies and errors, reporting and escalation of issues. Provided the required daily support, maintenance, and management of network infrastructure, including managing enterprise applications. Responsible for server builds, patch management, virtual machine management, virus scanning, disaster recovery etc. Assured 24/7 uptime of production environment including load balanced Windows IIS web servers, SQL 2005 clusters with direct attached storage and SonicWall firewalls. Developed and maintained high standards in establishing procedures and policies for all systems. Show less

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  Acuitus

  Nov 2010 - Apr 2012

  Systems Administrator

  Responsible for managing and maintaining Windows-based core services including Active Directory, Exchange Server 2010 and Office Communications Server 2007. Maintained Networking equipment including Cisco layer 3 switches, Microsoft ISA firewalls and Cisco PIX and ASA firewalls. Also responsible for maintaining all core network services, including DNS, DHCP, RRAS and RADIUS.Supported all Windows, Linux and Mac OS X clients. Managed auxiliary services running on Mac OS X Server and Ubuntu Linux, including video streaming, wiki and web services. Implemented and maintained systems monitoring suite using Solarwinds Orion. Show less

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  FunMobility

  Sept 2012 - Feb 2013

  Operations Engineer

  Responsible for installing, maintaining and supporting the companies’ servers which are used for both internal systems and external customer facing applications. Also participated in the design and evaluation of new systems and technologies to support business deliverables. Installed and implemented new infrastructure monitoring system, Zenoss.Provisioned and configured physical and virtual machines to support business deliverables using Microsoft Hyper-V. Configured and trained developers on a self-service portal for virtual machine provisioning in the QA environment. Performed routine hardware maintenance, software updates and network updates. Show less

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  Lattice Engines

  Mar 2013 - Oct 2014

  Sr. Systems/Network Engineer

  Responsible for maintaining and supporting the enterprise SaaS platform, development, and internal environments. Part of a team that provided 24/7 monitoring and operation of all server systems. Analyzed systems and data and made recommendations for greater network performance. Contributed in the design, implementation, monitoring and maintenance of our platforms. Provided high availability and disaster recovery to meet customer SLAs. Responsible for network performance management using built-in and other commercial tools. Also handled Active Directory maintenance, group policy creation and management. Show less

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  ID Tech — Camps, Academies & Online

  Nov 2014 - Feb 2021

  Systems Administrator

  Responsible for managing the internal IT department, including strategic planning, yearly budget planning and review, vendor relations, project management as well as technical hands-on responsibilities.Oversaw development and implementation of change management solution. Maintained and supported the on-premise, colo and AWS environments. Provided 24/7 monitoring and operation of entire infrastructure. Managed transition of the company from O365 to GSuite. Moved production MS SQL server Always-on Availability Group from our colocation to AWS with DR in the colo. Supported development, staging and production servers in AWS.Provided support for developers in refining CI/CD pipeline moving from manual rollouts to automated releases utilizing gitlab, AWS Code Pipeline and AWS Code Deploy. Assisted with implementing Puppet for server configuration management and subsequent upgrade from 3.x to 4.x. Managed process for developing, testing and delivering camp image to third party for deployment to over 12,000 laptops for nationwide camp locations. Participated in and managed on-call rotation for summer support of camp locations. As part of image creation, created a Puppet environment for our camp computers for remote desktop configuration management. Maintained and supported Cisco ASA 5500 series ASAs, Cisco switches, Nimble SANs, physical servers and VMWare environment at colocation and main office. Show less

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  Amazon Web Services (AWS)

  Oct 2018 - now

  Responsible for crafting and executing strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and more. Provided advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.Functioned as an advocate for our customers and ensured AWS environments remained operationally healthy while reducing cost and complexity. Developed trusting relationships with customers, understanding their business needs and technical challenges. Consulted with a range of partners from developers through to C-suite executives. Collaborated with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers. Proactively found opportunities for customers to gain additional value from AWS. Provided detailed reviews of service disruptions, metrics, detailed pre-launch planning. Solved a variety of problems across different customers as they migrated their workloads to the cloud. Increased customer capabilities by running workshops and brown bag sessions. Show less Lead a team of 8-12 Technical Account Managers, helping to plan, review, and oversee ongoing operations of business critical applications. Leveraged experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS application workloads. Lead operations reviews, both internally and with customers while seeking ways to improve customer’s AWS experience. Acted as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for customers.Developed the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible. Participated in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud. Helped Enterprise customers define IT and business processes that work well with cloud deploymentsEngaged with Director and C-Level executives to translate business needs into technical and operational plans. Worked with AWS executive leadership to influence the product roadmap. Provided detailed reviews of service disruptions, metrics, detailed pre-launch planning Show less Responsible for crafting and executing strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and more. Provided advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.Functioned as an advocate for our customers and ensured AWS environments remained operationally healthy while reducing cost and complexity. Developed trusting relationships with customers, understanding their business needs and technical challenges. Consulted with a range of partners from developers through to C-suite executives. Collaborated with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers. Proactively found opportunities for customers to gain additional value from AWS. Provided detailed reviews of service disruptions, metrics, detailed pre-launch planning. Solved a variety of problems across different customers as they migrated their workloads to the cloud. Increased customer capabilities by running workshops and brown bag sessions. Show less

  • Senior Technical Account Manager

    Apr 2024 - now

  • Enterprise Support Manager

    Feb 2021 - Apr 2024

  • Enterprise Support Lead

    Sept 2019 - Feb 2021

  • Sr. Technical Account Manager

    Oct 2018 - Sept 2019