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Shereen D

Shereen D

Major Incident Manager

Followers of Shereen D450 followers
location of Shereen DBengaluru, Karnataka, India

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  • Timeline

  • About me

    People Manager| ITSM | Delivery Coordinator | Service Delivery | ITIL 4 | AZ900

  • Education

    • Sambhram Institute Of Technology

      2011 - 2015
      Bachelor of Engineering (BE) Computer Science

  • Experience

    • HCL Technologies

      Sept 2015 - Oct 2020
      Major Incident Manager

      Skill set:1. ITIL Certified2. Process Manager3. Major Incident Manager4. Problem manager5. Service-Now

    • DXC Technology

      Oct 2020 - now

      Monitor day-to-day operation, conveying objectives and targets• Monitor team performance and report on metrics• Perform weekly and monthly Audits on MIs received• Ensure tasks and deadlines are set• Discovery training needs and motivate team members. Create inspiring team environment with an open communication culture. Specialist | MI Manager

      • Major Incident Manager/Lead

        Oct 2020 - now

      • Shift Lead

        Mar 2023 - now

      • MI Manager

        Oct 2020 - now

      • ITIL process analyst

        Oct 2020 - now

      • ITSM | Delivery Coordinator | Service Delivery

        Oct 2020 - now

    • Tata Consultancy Services

      Jul 2024 - now
      People Manager

  • Licenses & Certifications