Belldandy Oum

Experience

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  University of Washington Housing & Food Services

  Jan 2017 - Jun 2020

  • Operate point of sales (POS) system; receive cash, count change, receive Husky Card and debit card payments from customers• Review menu and price lists; quote prices of frequently purchased items• Assemble, plate, package and serve items to customers• Assist customers and answer questions regarding menu items, ingredients, location of retail items, current prices, and available goods• Bus tables, remove garbage, and clean counters, shelves, fixtures, etc• Follow established food safety guidelines• Wash and prepare fruits, vegetables and other food items• Assist cooks by opening packaging and apportioning contents• Restock and maintain cleanliness of work and service areas• Operate and clean kitchen equipment; report malfunctions to kitchen leadership• Wash dishes, utensils, pots, pans, and equipment; operate dishwashing machines Show less

  • Student Systems Assistant, District Market

    Aug 2019 - Jun 2020

  • Student Coordinator, District Market

    Jan 2018 - Jun 2020

  • Student Assistant, District Market

    Jan 2017 - Jan 2018
• 

  UW Medicine

  Feb 2020 - Jun 2021

  Seattle Flu Study Student Research Assistant
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  Seattle Fire Department

  Jun 2020 - Jul 2021

  Registration Technician

  -Register drive-thru patients; assist individuals seeking a COVID-19 test as appropriate; follow UW Medicine data security protocols, review and audit online paperwork to ensure completeness; request, verify and/or change customer information for proper test administration; and collect and record insurance information as appropriate.-Engages directly with customers to ensure they are correctly entered in the system, collects information to insure appropriate data processing and that communication regarding results will be sent to the patient within 24 – 48 hours after testing.-Provides information regarding the COVID-19 testing program, explains the process and answers frequently asked questions.-Matches drive-up patients to their virology paperwork and/or labels-Responds to customer inquiries and com­plaints; researches problems; resolves and reconciles discrepancies; prepares documents to make adjustments and corrections when errors are detected; and refers customer service requests to appropriate personnel for disposition and/or follow-up as required.-Updates and maintains accurate account information and customer records in computerized customer information/database systems by inputting new information and changes; and maintains statistical records and generates reports as required.-Follows all safety protocols, wears assigned personal protective equipment and decontaminates workstation as required. Show less

• 

  University of Washington Department of Laboratory Medicine and Pathology

  Jul 2021 - now

  • Organize and perform work related to program operations• Perform technical/clerical duties in support of a program activity• Provide students, staff, program participants and/or the public with information of activities related to the program specialty• Compose written communications, and file/archive records relating to the program operations• Serve as a primary contact with program participants; provide information regarding program activities • Compose correspondence and printed materials related to program policies, procedures, and operations; edit materials for accuracy, appearance, readability, and style• Schedule appointments and meetings• Maintain records and files• Perform complex word processing tasks such as merging and sorting, integrating text with graphics, spreadsheet and database files, uploading and downloading, etc. • Use spreadsheet and database software to develop and maintain records• Order, receive, and maintain office supply inventory • Collect and sort mail daily Show less • Register drive-thru and/or walk up patients; assist individuals seeking a COVID test; follow UW Medicine data security and HIPAA protocols; review and audit online information to ensure completeness; request, verify, and/or enter/update patient information• For proper test administration; collect and record insurance information, Driver’s license, or identification card information, as appropriate• Engage directly with patients to ensure they are correctly entered in the patient registration system, including collecting required information to ensure appropriate data processing for accurate communication regarding results• Provide accurate and complete information regarding COVID-19 testing program, including explaining the swabbing processing, and answering frequently asked questions• Accurately write out and perform proper verification of patient information to their paperwork, labels, and tubes• Respond to customer inquires and complaints; research problems; resolve and reconcile discrepancies; prepare documents to make adjustments and corrections when errors are detected; and refer customer service requests to appropriate personnel for disposition and follow up whenever appropriate.• Update and maintain accurate account information and customer records in computerized customer information/database systems by inputting new information and changes, and maintain statistical records and generate reports, as requested• Provide a high-standard of customer service and assistance to all patient populations, including using site tools for interpreter services appropriately• Assist patients, as needed, in the COVID specimen collection procedure• Follow all safety protocols, wearing assigned personal protective equipment, and follow all site infection prevention procedures• Receive supply inventory shipments and accurately document their arrival• Notify site leadership in a timely manner of any operation, patient, facility issues or improvements that arise Show less

  • Program Assistant

    Jun 2022 - now

  • COVID Patient Testing Medical Assistant

    Jul 2021 - Jun 2022
• 

  YOJU

  Jan 2024 - now

  Brand Ambassador

  • Promote YOJU in a positive manner and increase brand awareness through various marketing efforts and channels