Chad Barbour

Experience

• 

  Bank of America

  Mar 2007 - Jan 2014

  Supported a large salesforce.com enterprise application servicing 17,000 users and integrating more than a dozen applications. Collected business requirements, provided interpretation to arrive at technology solutions using the Force.com platform. Implemented processes for coordinating declarative and programmatic development—improving collaboration between business and technology teams. Provided oversight on sandbox usage and ensured environments remained in sync with production. Responsible for resource capacity management for the declarative development team. Show less Applied technical knowledge by determining end-to-end design requirements for large projects involving line of business, developers, testers, and other third parties such as the Federal Housing Administration (FHA). Worked closely with business partners in defining strategies for technical solutions, determining requirements, and developing design specifications based on the analysis of line of business needs, objectives and existing systems infrastructure. Drove and participated in design development and implementation of large and complex enterprise-wide applications. Show less Performed extensive analysis to distill business, user, functional, and non-functional requirements by implementing variations of Agile/SCRUM/SDLC methodologies and requirements engineering best practices. Utilized UML diagrams to map business/system processes and business entity classes. Authored business requirements documents and conducted requirements gathering workshops. Maintained traceability for quality assurance and impact analysis. Used cost/benefit analysis to determine strategic development plans for business owners. Performed risk-based prioritization to assist stakeholders in determining requirement priorities. Trained in fundamental Six-Sigma DMAIC process improvement. Show less

  • AVP, Business Support Manager

    Sept 2011 - Jan 2014

  • Consultant - Business Technology Integration

    Apr 2009 - Sept 2011

  • Systems Analyst

    Dec 2008 - Apr 2009

  • Business Analyst

    Mar 2007 - Dec 2008
• 

  Salesforce

  Jan 2014 - now

  • Senior Director, Field Service Product Management

    Feb 2022 - now

  • Field Service Product Director

    Feb 2020 - Feb 2022

  • CSG Product Director

    Aug 2018 - Feb 2020

  • CSG Product Senior Manager

    Jul 2017 - Aug 2018

  • Senior Service Cloud Architect

    Feb 2017 - Jul 2017

  • Service Cloud Architect

    Dec 2015 - Feb 2017

  • Solution Architect

    Jan 2014 - Dec 2015