Ali Hussain

Experience

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  Gulf Customer Experience (Gulf CX)

  Sept 2020 - Feb 2021

  Partner care

  - Manage up to 15 customers simultaneously via live chat for efficient service.- Respond to customers in less than five seconds and resolve inquiries or issues within two minutes.- Support partners and address issues between customers and partners through live chat.- Monitor live chat service quality through response time and customer satisfaction analysis.- Ensure accurate and up-to-date information about products and services in live chat.

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  Al Salam Gas Electronics

  Jul 2022 - Dec 2022

  - Create the subcontractor’s bills and their payments.- Dealing with customers, about the receivable account.- Create vendor credit note for the goods returned.- Dealing with all department issues related to accounts.

  • Customer Service Representative

    Jul 2021 - Dec 2022

  • Accountant

    Jul 2022 - Aug 2022
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  Procco Financial Services W.L.L

  Mar 2023 - now

  Credit Underwriter

  - Conduct comprehensive Know Your Customer (KYC) verification, cross-checking applicant details against the application and supporting documents.- Meticulously review the required financial documents such as salary certificates, bank statements , and the applicant's financial history.- Confirm the client's employment status, income source, and employer information.- Calculate the net salary by considering all fixed and variable allowances not accounted for in the financial policy.- Verify the legitimacy of unlisted companies by checking their commercial registration, activity, and capital with government entities.- Implement robust risk mitigation strategies in the professional evaluation of all loan applications.- Authenticate required documents and leverage government websites to detect any fraudulent activities.- Make informed decisions on loan approvals or rejections based on established procedures and rigorous financial analysis. Show less