Mylinh Han

Experience

• 

  MBBank

  Nov 2015 - Jan 2016

  Financial Analyst

  - Analyse individual customer’s profile and ensure meeting local banking regulatory requirements- Evaluate customer demand in the prestigious business capability, financial position and business performance- Provide banking products and services, provide consultation of necessary procedures for customers and monitor customer's records

• 

  PVcomBank

  Sept 2016 - Jan 2017

  Corporate Finance Specialist

  - Analyse financial data of businesses and ensure meeting local banking regulatory requirements to grant loans- Develop and maintain business customer relationships- Manage the list of businesses, recognise the risks and monitor the use of loans and the implementation of customer commitments and mainly responsible for debt recovery

• 

  Concentrix

  Nov 2017 - now

  - Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction- Establishing and managing relationship with stakeholders - Oversight of team-organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities - Responsible for following agreed governance model, escalation & communication plan - Ensure team members achieve agreed standards in relation to their job assignments- Ensure training of new staff on the corporate policy rules to be adhered to - Building strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth - Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in process- Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management Tunjukkan kurang

  • Operations Manager

    Jan 2023 - now

  • Sr. Operations Team Leader

    Nov 2022 - Apr 2023

  • Operations Team Leader

    Nov 2019 - Jan 2022

  • Senior Subject Matter Expert / Sr. QA

    Apr 2018 - Jan 2019

  • Customer Fulfillment Specialist

    Nov 2017 - Jan 2018