Videsh Ragoonanan

Experience

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  Ragoonanan's Cheapside Supermarket

  Jun 2000 - Jun 2003

  Assistant Manager

  Purchasing, receiving, vendor relations, order placement, order fulfillment, inventory control, packaging, shelf stocking, marketing, product placement, cashier, deliveries.

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  ACE Rental and Agricultural Contracting Services Ltd.

  Jan 2004 - Dec 2006

  Fleet Manager

  Duties include but not limited to:Fleet management, maintenance planning and scheduling, strategic sourcing, contract management, marketing, purchasing, vendor relations, client relations, billing, financial reports, accounts receivable, loan/financing management

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  INDUSTRIAL PLANT SERVICES LIMITED (IPSL)

  Aug 2009 - Jul 2011

  Materials Assistant II - Inventory Control and Warehousing

  Supply Chain Management - Inventory Control and Warehousing.Effectively oversaw the warehouse operations and ERP management using JD Edwards (Oracle) for a large scale chemical processing plant; directly responsible for the storage and sourcing of +$25M USD in capital spares and materialDuties include but not limited to:Inventory logistics, receiving inventory, processing work orders, issuing stock, requisition management, work order management, daily stock counts, cycle counts, stock loans management, customer and vendor management, expediting stock and non-stock orders, emergency sourcing of stock and non-stock items, JD Edwards (Oracle) power user, development and implementation of training programs (JD Edwards) for new staff, JD Edwards end user testing, SOW planning, RFP/RFQ management, contract management and negotiations, certified forklift operation (electric and diesel), implementation of safety programs, planning and execution of special projects within the warehouse to improve efficiency. Show less

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  Polytechnic Institute of New York University

  Jul 2012 - May 2013

  Graduate Assistant

  Two (2) years experience (administrative) within the USA as I worked and studied at New York UniversityAccuSQL implementation, social media marketing (inbound and outbound), usage data analysis, front desk reception, office administration, assist students and staff as needed.

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  Digicel Group

  Sept 2013 - Sept 2018

  - Consistently achieved Month-on-Month growth of core revenue ($'000M USD budget) through continuous product and customer experience improvements, tactical promotions, and new products.- Repeated successes in product development and go-to-market campaigns, for instance, the development, Go-To-Market launch and growth of Pick Unlimited plans, now accounting for 27% of Prepaid Revenue after only 3 months- Performed detailed analyses, deep-dives, business cases and established KPIs, utilizing business analytics and big data techniques to ensure that products were performing as expected and to establish forecasts and run rates. Daily tracking of KPIs, revenue trends and run rates to ensure targets are met, or risks are flagged and mitigated- Challenged the technical and non-technical teams to innovate and develop products for long term commercial viability, for instance, development of the “WIN $1M” campaign, a lottery style promotion which utilized several internally developed applications integrating seamlessly with core telecom systems- Defined the quarterly roadmap and commercial strategy to support revenue targets and growth- Led product design to help ensure alignment with market and user requirements, addressing customer pain points, providing the ideal customer experience and alignment of product capabilities to further drive business revenue Show less - Commercial ownership of Prepaid product category revenue across the six markets of the Large HUB - Trinidad and Tobago, Jamaica, Haiti, El Salvador, Panama, F.W.I.- Analysis of KPIs and trends to monitor, track and introduce corrective action towards Prepaid revenue growth- Definition and review of the Prepaid value proposition using intimate knowledge of global best practice, technology levers, and Market/HUB requirements to influence the Group Strategy- Lead role in marketing localization among the markets for proposition communication, promotional messaging and Go-To-Market execution Show less - Developed, managed and executed the Mobile Product Strategy and Roadmap utilizing a continuous feedback loop among myself, the C-Suite and the customer facing teams ensuring the right product mix and customer experience.- Successfully grew My Digicel Self Care App penetration from 8% to over 22% of the smart phone base in 8 months. Implemented several successful strategies to slow the decline of Voice revenues and continuously grow data revenues- Strong collaboration with the CEO and the Senior Management Team, Customer Experience team, Technical team, Marketing team to leverage existing technologies and new innovations to create and drive tactical plans to achieve strategic objectives for growth, market penetration and overall revenue while maintaining exceptional customer experience and brand value recognition.- Develop, execute and manage the overall Digicel Mobile product strategy and roadmap- Manage the product lifecycle and commercial growth of the overall product portfolio by performing detailed analysis of product uptake/decline, user spending patterns and usage trends with the aim of monitoring product performance and its impact on the Mobile Product strategy. Show less - Manage Product Roadmap for Mobile Products and determine priority of rollouts based on strategic objectives and commercial strategies to ensure key products are launched on time and within budget- Evaluating existing and/or new technologies either brought forward by third parties or discovered via other means, by determining the right fit (if any) into product/commercial strategies so as to leverage value and drive revenues- Translate technical and architectural complexities to non-technical teams, providing guidance to the project plan from the technical perspective. Conversely, communicate business requirements, customer experience and functionality of products to the technical teams for implementation Show less

  • Product and Revenue Manager

    Jun 2018 - Sept 2018

  • Prepaid Category Manager, Large Hub

    Jan 2018 - Jun 2018

  • Product Manager

    Apr 2015 - Jan 2018

  • Product Technology Analyst, Products and Business Insight Team

    Sept 2013 - Apr 2015
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  24 Carrots Specialty Gourmet

  Jan 2016 - Mar 2017

  Founder/Owner

  Co-Owner, co-founder and Managing Director of 24 Carrots Specialty Gourmet. https://www.facebook.com/24CarrotsSpecialtyGourmet/

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  Intouch Insight

  Jun 2019 - Apr 2020

  Product Owner

  Intouch Insight customer experience software and services give businesses meaningful, actionable insights for improving CX and driving operational excellence- Product Ownership of the intelligence feature portfolio at Intouch Insight including standard and custom dashboarding and reporting, event triggers, KPIs, Key Drivers Analysis, Action CampaignsTM, data importer and Data Integrations.- Hosted multiple Agile ceremonies such as Scrum, Sprint Planning & Review, and curating the product backlog- Scripted and prioritized multiple epics, features, stories and bugs for addition to the product backlog.- Conducted multiple bughunt with cross functional teams. Fielded product requests from client managers and customers- Performed competitive analysis and research on other platforms in similar areas of business Show less

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  Ribbon Communications

  Apr 2021 - now

  Product Line Manager

  - Business ownership of multiple carrier-grade, high-tech, telecom infrastructure products and solutions, including Call Control, OAM, media servers and gateways, servicing telecommunication service providers and enterprise clients across the world.- Identified and prioritized R&D expenditure based on data, customer need, feature requirements, product lifecycle management and strategic vision, for instance, driving investment in virtualization and public/private cloud deployment.