Mahamed Ali

Experience

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  Electing Marketing

  Jan 2007 - Jun 2007

  Field Sales Representative
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  The Listening Group

  Dec 2007 - Sept 2008

  Telesales Administrator

  Making 90-120 outbound calls to both existing and potential sky customers and sky's products such as movies and sportsAnswering customers calls to deal with their enquirySetting calls backs where necessary to convince customers.

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  Blacks Leisure Group

  Nov 2009 - Aug 2011

  Sales Consultant/Senior Sales Consultant

  Delivering a high standard of customer service and maximizing profit through sales where possible.Setting and Maintaining store targets

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  Adidas group

  Aug 2011 - Dec 2012

  Participated In management team meetings and exploring options to improve sales, profitability and customer serviceCreate work rotas for team members.Managing teams to deliver KPI's and compliance throughout the operation, as Well as delivering excellent standards of customer services i.e. Olympic GamesSetting and Maintaining store targets.Dealing with customer complaints and documenting the problems and solutions for future reference.Cash handling and issuing refunds as required.Doing staff appraisals and supporting them to set smart objectives and work towards them.Assessing and arranging staff training needs.Motivating and coaching sales team where appropriate.Making sure that company's policies are adhered e.g. health and safety Show less • Participated In management team meetings and exploring options to improve sales, profitability and customer service• Create work rotas for team members.• Managing teams to deliver KPI's and compliance throughout the operation, as Well as delivering excellent standards of customer services i.e. Olympic Games• Setting and Maintaining store targets.• Dealing with customer complaints and documenting the problems and solutions for future reference.• Cash handling and issuing refunds as required.• Doing staff appraisals and supporting them to set smart objectives and work towards them.• Assessing and arranging staff training needs.• Motivating and coaching sales team where appropriate.• Making sure that company’s policies are adhered e.g. health and safety Show less

  • Sales Consultant/Floor Manager

    Aug 2011 - Dec 2012

  • Sales Manager

    Aug 2011 - Sept 2012
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  Currys

  Sept 2012 - Feb 2013

  Help Desk Support/KnowHow Colleague

  • Writing Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive way. • Travelling to various locations in the UK to engage with multiple stakeholders across the company to ensure all processes and requirements were accurately defined. • Troubleshooting PCs, laptops, tablets and all types of mobile devices• Responsible for maintaining backups and for project work such as new builds.• Working closely with senior managers and software/hardware suppliers to resolve operational issues. Show less

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  CurrysPCworld

  Dec 2012 - Feb 2013

  Knowhow Colleague /IT Helpdesk Support

  Curry's PC WorldWriting Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive way. Travelling to various locations in the UK to engage with multiple stakeholders across the company to ensure all processes and requirements were accurately defined. Troubleshooting PCs, laptops, tablets and all types of mobile devicesResponsible for maintaining backups and for project work such as new builds.Working closely with senior managers and software/hardware suppliers to resolve operational issues. Show less

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  Chitter Chatter Telecom

  Mar 2013 - Jul 2013

  Sales Consultant

  • Delivering a high standard customer service and effectively dealing with customer’s enquiries and complaints.• Worked co-operatively as part of a busy team during peak sales periods• Identified appropriate products by accurately assessing customer need, clearly explained technical features• Consistently exceeded sales targets through positive promotion of goods and services.• Persuading customers to commit to two years phone contracts.• Handling personal data, running credit checks/ID checks in line with company procedures and the Data Protection Act• Cash handling including variety of payment method such as cash and card. Show less

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  Chitterchatter

  Mar 2013 - Jun 2013

  Sales Consultant

  Chitter Chatter TelecomDelivering a high standard customer service and effectively dealing with customer's enquiries and complaints.Worked co-operatively as part of a busy team during peak sales periodsIdentified appropriate products by accurately assessing customer need, clearly explained technical featuresConsistently exceeded sales targets through positive promotion of goods and services.Persuading customers to commit to two years phone contracts.Handling personal data, running credit checks/ID checks in line with company procedures and the Data Protection ActCash handling including variety of payment method such as cash and card. Show less

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  USwitch.com

  Aug 2013 - Mar 2014

  Telesales/Inbound Sales Consultant

  • To identify, develop and maintain high value customers within the energy market and to promote appropriate solutions to their energy needs• Maintain contact with customers during the supply period, evidencing the added value of our service and ensuring that we successfully meet their contract renewal requirements.• Delivering an honest, professional service to all customers.• Objection handling where necessary.

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  Imperial College Healthcare NHS Trust

  Mar 2014 - now

  * Conduct Floorwalking activities supporting newly deployed users. * Provide floorwalking support as per the designated deployment schedule. * Communicate with individual users on deployment issues. * Provide support to Customer/Client process & standards including. * Where possible resolve encountered issues. * Test the system against the designated acceptance criteria and obtain signoff following successful resolution. * Escalate unresolved issues to Floorwalker team leader and if not resolved to the Support Desk. * Ensure designated schedule is adhered to. * Man deployment surgeries for daytime support of mobile users/laptops. * Assist deployment teams as required. * Ensure Customer satisfaction levels are high. Show less

  • Clinical Application Specialist

    Jun 2014 - now

  • Deployment Engineer/Floor Walker

    Mar 2014 - May 2014
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  Barts Health NHS Trust

  May 2014 - Jun 2014

  Implementation Engineer

  New PC and laptop deployment.Building PCs/ laptops and getting them ready for Cerner and Re-imaging PCs to Windows 7.Troubleshooting PCs and different types of printers such as A4, wristbands and label printers.Cerner Printer Testing (FBC, case notes, group screen, facesheets, wristbands and label printers).Installing Citrix applications before Cerner goes live.Testing Cerner programs (PMoffice, Powerchart, A&E, Appointment book) are fully functioning and ready for the Cerner go live.Installing and testing identity agent to get the smart cards working to make sure staff are able to access it from every PC and Laptop. Show less