Talk to sales Try for Free
Charlie Fagan

Charlie Fagan

Followers of Charlie Fagan287 followers
location of Charlie FaganLos Angeles Metropolitan Area

Connect with Charlie Fagan to Send Message

Connect

Connect with Charlie Fagan to Send Message

Connect

  • Timeline

  • About me

    Product Support Specialist II at ADP

  • Education

    • Damien High School

      1979 - 1983
      High School General Studies 2.68

    • California State Polytechnic University-Pomona

      1986 - 1989
      Bachelor's Degree Hospitality Administration/Management 2.86

    • Grantham University

      2005 - 2008
      Master of Business Administration (M.B.A.) Business Administration and Management, General 4.0

      Activities and Societies: Delta Epsilon Tau

    • Mt. San Antonio College

      1983 - 1986
      Associate's Degree Liberal Arts 2.86

  • Experience

    • ADP

      Jun 1990 - now

      Same tasks as Business Analyst. Only a title change 1. Provide first tier system support with my business partners on system issues.2. Work with other departments to determine cause for system failures and develop short term resolutions and long term system development resolution.3. Provide training for business partners on how to research their difficulty and be able to perform the tasks during the short term resolution.4. Work with other departments for legally mandated system enhancements due to changing agency requirements. 1. Provide first tier system support with my business partners on system issues.2. Work with other departments to determine cause for system failures and develop short term resolutions and long term system development resolution.3. Provide training for business partners on how to research their difficulty and be able to perform the tasks during the short term resolution.4. Work with other departments for legally mandated system enhancements due to changing agency requirements.

      • Product Support Specialist II

        Jun 2019 - now

      • Business Analyst II

        Jan 2014 - now

      • Business Analyst

        Aug 2007 - Jan 2014

      • Tax Prcessing Analyst

        Mar 2004 - Aug 2007

      • Senir Tax Processing Specialist

        Oct 2000 - Mar 2004

      • Amendment Specialist (various levels)

        Jun 1990 - Oct 2000

  • Licenses & Certifications

    • Notary Public

      State of California - Los Angeles County
      Dec 2013

    • Certified Paryroll Professional

      National Payroll Association
      Jan 2010