Alana Duthie

Alana Duthie

Lead Fulltime Keyholder

Followers of Alana Duthie84 followers
location of Alana DuthieSooke, British Columbia, Canada

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  • Timeline

  • About me

    Communications | Organizational Management | Event Planning | Content Creation

  • Education

    • Royal Roads University

      2021 - 2023
      Bachelor of Arts - BA Professional Communication
    • Algonquin College of Applied Arts and Technology

      2016 - 2018
      Diploma of Education Community and Justice Services 3.75 GPA
  • Experience

    • Roots

      Aug 2013 - Sept 2017
      Lead Fulltime Keyholder

      Sales Leadership | Team Management | Customer Service | Health & Safety | Social Media Marketing | Training & Development | Inventory ManagementResults-oriented retail leader with a proven track record of driving sales growth and improving operational efficiency.Excelled in customer service, problem-solving, and building strong client relationships.Leveraged social media to increase brand awareness and drive online sales.Developed and implemented effective training programs to improve employee performance and reduce inventory loss. Show less

    • Starbucks

      Aug 2017 - Oct 2022
      Management Team Member

      Retail Management | Operations | Customer Service | Health & Safety | Team LeadershipExperienced retail leader with a proven ability to drive business results in Ontario and British Columbia.Improved customer satisfaction metrics by 60-80% through effective team management and operational excellence.

    • Centre 507

      Dec 2017 - Mar 2019
      Frontline Worker

      Content Creation | Communication | Client Relations | Resource ManagementContributed to organizational effectiveness by developing communication materials and providing essential support services to participants.

    • Dave McDonald Electric Ltd.

      Oct 2022 - Aug 2023
      Office Administrator
    • University of Victoria

      Aug 2023 - now
      Administrative Assistant

      Higher Education Administration | Student Recruitment | Public Relations | Event Management | Content Creation | Social Media Marketing | Data AnalysisExperienced higher education professional with a strong background in student recruitment, public relations, and event management.Skilled in content creation, social media strategy, and data analysis to drive engagement and increase brand visibility.

  • Licenses & Certifications

    • Excel: Intermediate Data Analysis

      University of Victoria Libraries - Digital Scholarship Commons
      Oct 2024
      View certificate certificate