Alana Duthie

Experience

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  Roots

  Aug 2013 - Sept 2017

  Lead Fulltime Keyholder

  Sales Leadership | Team Management | Customer Service | Health & Safety | Social Media Marketing | Training & Development | Inventory ManagementResults-oriented retail leader with a proven track record of driving sales growth and improving operational efficiency.Excelled in customer service, problem-solving, and building strong client relationships.Leveraged social media to increase brand awareness and drive online sales.Developed and implemented effective training programs to improve employee performance and reduce inventory loss. Show less

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  Starbucks

  Aug 2017 - Oct 2022

  Management Team Member

  Retail Management | Operations | Customer Service | Health & Safety | Team LeadershipExperienced retail leader with a proven ability to drive business results in Ontario and British Columbia.Improved customer satisfaction metrics by 60-80% through effective team management and operational excellence.

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  Centre 507

  Dec 2017 - Mar 2019

  Frontline Worker

  Content Creation | Communication | Client Relations | Resource ManagementContributed to organizational effectiveness by developing communication materials and providing essential support services to participants.

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  Dave McDonald Electric Ltd.

  Oct 2022 - Aug 2023

  Office Administrator
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  University of Victoria

  Aug 2023 - now

  Administrative Assistant

  Higher Education Administration | Student Recruitment | Public Relations | Event Management | Content Creation | Social Media Marketing | Data AnalysisExperienced higher education professional with a strong background in student recruitment, public relations, and event management.Skilled in content creation, social media strategy, and data analysis to drive engagement and increase brand visibility.