Scott Teller

Experience

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  Computabilities

  Jul 2004 - Jan 2015

  Owner/Operator

  In home computer repair, networking, data recover, along with virus/spyware removal. Serving Fairfield County of Connecticut. After hours and weekend support only.

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  General Electric

  Feb 2008 - Jun 2011

  End User Specialist
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  GE Digital

  Jun 2011 - Jan 2018

  Team Leader - End User Services

  - Provide client services management and operational support for GE Corporate, GE Healthcare, GE Capital, GE Transportation, and GE Lighting focusing on new technology deployments, service delivery management and executive support. Serving as team leader for 3rd party resources and leads project teams to deploy new client technologies and services. - Developed and led project to drive reduction of multiple-asset holding users achieving a cost-out of $750K annually.- Lead a team of 100+ L2 desk side technicians & senior service delivery managers.- Identified over $1.5M in cost out opportunity within GE Capital service delivery and finalized contract conversion on July 1, 2017.- Manage 3rd Party multi-million dollar service contract to ensure service levels are maintained and business needs are being met.- Ensure all business policies and standards related to client services, client hardware and client software are being met. o Authored global standard operating procedure for hard drive wipe and audit to assure the security of company sensitive data.o Created various procedures including the terminated employee standard to insure proper collection of assets & security. - Improve service delivery processes and cycle-times by implementing ITIL-based incident, change and problem management practices across service area.- Keep abreast of new and emerging client technologies and help determine if/how they can be adopted to add business value. - Work with acquisition and divestiture team to manage client support through TSA along with managing PC return or purchase. Show less

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  Prudential Financial

  Feb 2018 - Jan 2021

  Information Technology Infrastructure Team Lead

  -Led End User support team including 6 L2 deskside technicians in meeting KPIs objectives of end user support and key business partners including workload and call volume management. -Served as escalation point for unresolved issues including O365, mobility applications, network and Active Directory administration.-Implemented new ServiceNow portal for end user community and IT service, problem, change, and request management.

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  Pfizer

  Jun 2021 - Sept 2021

  Client Partner, Inspection Audit Support on contract with Insight Global

  Responsible for overseeing onboarding, Connect on Demand, Alliance Services, Partner Connect, Site Services and other company groups to enable successful outcomes for auditors, regulatory agency inspectors and license partner auditorsResponsible for maintenance of hardware and systems used and provide direction to address technical errors.Primary Digital point of contact for each activity and always driving continuous improvement mentality with strong problem-solving skills.

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  Optum

  Oct 2021 - May 2024

  Technical Services Manager

  Implement strategies to continuously improve the consumer IT experience through mature operational controls, improved quality, and a focus on strengthening foundational capabilities.Drive positive outcomes through new innovation, operating discipline, and improved customer service via key performance indicators including Voice of the Employee and Voice of Customer feedback.Manage a team of experienced IT support technicians located at specific walk-up support centers and advance the capability of the team by actively improving support processes, mentoring, and driving key team performance metrics. Show less

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  Mitsubishi HC Capital America, Inc.

  May 2024 - now

  Senior Manager, IT Support Services