Dolly Verma

Experience

• 

  Swami Vivekanand College of Engineering

  Jul 2011 - Feb 2016

  - Subjects Taken OOPM, Internet Technology & Network Management, Core JAVA, Data Structure, C#.- Handled multiple Fest of college- Core Member of IT Society - Subjects Taken C, C++, IT & E-Business Fundamentals, BCE, Computer Programming, Core JAVA, C#.- Part of IT team - Member of Placement and Soft Skilled Programme

  • Assistant Professor

    Jun 2015 - Feb 2016

  • Lecturer

    Jul 2011 - Jun 2015
• 

  Allscripts

  Dec 2016 - Jun 2022

  • Provide L1 & L2 Support and acts as Primary conductor for all vendor direct support needs.• Supports maintenances of existing interfaces for all our client facilities.• Experience with HL7 interface protocols Troubleshooting knowledge of inbound & Outbound interfaces.• Understanding of healthcare related application, terminology, patient care environments, service needs & priorities of patient care personnel preferred.• Identifying complex issues and take ownership following proper escalation procedures.• Adhere to SLA’s also document & maintain current workflows• Provide daily metrics related to support, maintenances, outages as directed by leads or otherwise. Show less

  • Senior System Analyst

    Jan 2022 - Jun 2022

  • System Analyst

    Apr 2020 - Jun 2022

  • Associate System Analyst

    Dec 2016 - Apr 2020
• 

  Mastercard

  May 2022 - now

  Senior consumer support analyst