Stephanie Yates

Experience

• 

  Hy-Vee

  Oct 2007 - May 2012

  Customer Service Associate

  Provided customers with additional information or explaining services; tactfully handled confrontational and stressful interactions with the public, completed supporting paperwork required; assisted customers effectively in resolving any disputes; handled incoming calls or inquiries from prospective customers; created an engaging, helpful and friendly environment for customers.

• 

  SG Photography

  Jan 2010 - Jan 2014

  Freelance Photographer

  Provide natural light photography services to clients for portrait, family, wedding & events. Coordinate and produce all photo shoots including but not limited to meeting with the client to estimate cost and develop a budget, contract signing, location scouting, prop & camera management. Build relationships and consult with clients before, during and after photo shoots to meet their individual needs. Prepare images for print & web by editing and retouching with Lightroom & Photoshop, then archiving and presenting to client in beautiful & personalized display. Show less

• 

  Care.com

  Sept 2010 - Nov 2014

  Nanny

  Provided complete care for the children in the employer’s home and performing all tasks that correlate to the care of the children such as planning meals, feeding, cleaning, transporting, encouraging creative activities, implementing daily routines, etcetera. Exceeding the expectation to create a safe, nurturing and stimulating environment in which the children can thrive and develop.

• 

  Blessing Hospital

  May 2012 - Mar 2013

  Patient Care Assistant

  Responsible for maintaining documentation of medical plans and administering daily needs to patients such as bathing, hourly turns, transporting around hospital and restroom assistance. Also responsible for reporting changes in patient condition and One on One monitoring with patients at risk to themselves. Performed vital sign measurements such as blood pressure, temperature, heart rate and respirations.

• 

  Guardian Angels Homecare

  Jun 2013 - Dec 2013

  Caregiver

  Was responsible for the care and assistance to one-on-one clients who are in need of daily support at home. My services consisted of non-medical assistance such as; preparing and serving meals, assistance with restroom use and daily showering, transportation to and from doctor appointments as well as daily errand running and companionship

• 

  Stitch Fix

  Nov 2014 - Mar 2023

  Mitigated risk to our clients, business, and brand, to help Stitch Fix remain nimble in the face of evolving business threats. Played an integral role in fraud mitigation, acted as intermediary between our warehouses, Client Experience team, and clients, as well as found solutions for issues and friction points within our platforms.- Investigate potentially fraudulent clients and mitigate risk to Stitch Fix’s bottom line.- Help support clients who have been victims of fraudulent activities and remedy their situations, while building strong relationships and driving retention rates.- Resolve fulfillment issues with our warehouses to ensure our clients have a seamless experience.- Respond to gift card, price match and other escalations to support our CX partners.- Helped support and test CX and company-wide initiatives.- Used strong problem solving skills and routinely demonstrated an ability to navigate gray areas. - Communicated complex issues and processes effectively to cross-functional partners, CX agents and clients.- Helped identify client friction points and helped come up with solutions to improve client and agent experiences. Show less

  • Risk Coordinator & Platform Support

    Aug 2020 - Mar 2023

  • Senior Customer Experience Agent

    Jul 2017 - Aug 2020

  • Customer Experience Agent

    Nov 2016 - Jul 2017

  • Senior Stylist

    Feb 2016 - Nov 2016

  • Stylist

    Nov 2014 - Nov 2016
• 

  WildMoon Digital

  Feb 2023 - now

  Founder

  Holistic Business Support for Scaling EntrepreneursI provide a versatile, customizable support system for entrepreneurs, ensuring that their focus remains on the growth, while I handle the essential operational and organizational tasks.Efficiency Solutions: Identify and implement streamlined processes tailored to each business’s needs, driving operational clarity and efficiency.Custom Spreadsheet Development: Build advanced, personalized spreadsheets for precise needs, such as project management, content planning for social media strategists, membership tracking, and operational workflows for diverse industries.Organized Digital Infrastructure: Transform digital files into organized, accessible systems, using streamlined naming conventions and coding for effortless navigation.Creative Design & Branding: Design cohesive, on-brand digital products including social media assets, eBooks, and other content that strengthens online presence.Brand Partnerships Management: Source, secure, and manage valuable brand partnerships that align with clients' visions and values.Operational and Administrative Support: Provide comprehensive support across administrative and operational tasks, allowing clients to focus on high-impact priorities.Website Development & Management: Build and maintain websites on various platforms, ensuring seamless functionality and professional brand alignment. Show less

• 

  Your Dementia Therapist

  Feb 2023 - now

  Administrative Manager

  Social Media platform providing digital education to increase dementia awareness and support dementia caregivers. Our social media platforms offer practical tips and support for caregivers of individuals living with dementia, with the goal of inspiring and empowering caregivers worldwide to improve the quality of life and outcomes for everyone involved.As Administrative Manager, my focus is to help the company scale efficiently. I have built out systems and processes to bring in new B2B partnerships, manage social media platforms, as well as perform numerous administrative tasks such as bookkeeping, invoicing, calendar & email management, and content creation. Show less