Jessica Barth

Experience

• 

  Macy's

  May 2005 - May 2010

  Exercised strategic sampling and product demonstration to develop customer relationships. Trained team and educated customers on product launches, demonstrations and samplings.• Managed client files to maintain relationships• Drove sales during promotions by organizing special events Coordinated the planning of store wide schedules for a team of 20+ staff. Led team to sell store credit offers, which resulted in saving transaction costs and increased sales.• Executed floor moves and ensured set sale prices

  • Business Manager

    May 2006 - May 2010

  • Department Manager

    May 2005 - May 2006
• 

  IKEA Group

  May 2010 - Sept 2015

  Shopkeeper (Department Sales Manager)

  Drove sales and customer service achievements by planning and executing two department remodels, resulting in department indexes of 108% FY 13, 110% FY 14, 109% FY 15, and #1 US store index two consecutive years; visitor satisfaction surveys at 91%. Developed store strategies to enhance brand awareness and reflect local market needs by gathering and interpreting customer feedback and micro/macro market information; resulted in #1 Top of Mind in PMA, as well as 96% of customers viewing store as being family friendly.• Ensure employee satisfaction through development, training, and change management efforts, resulting in above average scores and an “Excellent Manager” rating for three consecutive years• Developed and led team, with three direct reports achieving promotions in last two years• Saved store $5,000 in ordering costs and $12K in handling costs by negotiating, writing and implementing store routines for cost reductions and workplace accidents• Collaborated with Local Marketing Specialist to launch store loyalty program, converting over 150K customers into program and leading to increased average ticket and visitation Show less

• 

  Floor & Decor

  Sept 2015 - now

  Process training and compliance, safety and security, warehouse and receiving processes, P & L, cash handling processes, OSHA safety compliance, and hiring and training/human resources. Ensure good customer service through proper sales training, keeping goods in stock, and adhering to visual standards.

  • Retail Operations Manager

    May 2016 - now

  • Tile Depertment Manager

    Sept 2015 - May 2016
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  NNA

  Feb 2018 - Jul 2018

  Loan Signing Agent

  Collaborate with title and mortgage companies as well as third party vendors to meet with borrowers, sellers, and buyers to facilitate paperwork regarding loans, purchases and sales of real property. Interact with clientele from diverse sociocultural, educational, and ethnic backgrounds. Explain the purpose of each document being signed and answer any pertinent questions.• Comply with privacy laws by properly disposing of non-processed paperwork with personal and financial data.• Increase customer satisfaction by facilitating the end-to-end closing process, collecting funds, and explaining post-closing process to mortgagee.• Ensure all lender requirements are met by conducting quality checks on loan documentation submitted.• NNA Certification and Background screened, $25,000 E & O Insurance Show less

• 

  NACA

  Jul 2018 - now

  Provide comprehensive, individual housing counseling services, focusing on low income families and minorities. Work with Members to address and improve their financial management, overcome roadblocks to home ownership, and find affordable outcomes.• Work with NACA’s software to manage pipeline and provide paperless housing counseling and mortgage processing and accurately complete documentation and data entry as well as underwrite the Member based on NACA’s character based and compensating underwriting policies• Serve as primary point of contact through pre-qualification while providing timely communication and follow-up while adhering to established requirements. • Easily interact with clientele from diverse sociocultural, educational, and ethnic backgrounds as well as explain the purpose of each document being requested and answer any pertinent questions within legal limitations Show less

  • Housing Counselor

    Jul 2018 - now

  • Housing Counselor

    Jul 2018 - now