Collette McCarter

Experience

• 

  Glasgow Community & Safety Services

  Jul 2004 - Jan 2013

  I undertook the Role of Senior Administration Officer for the Security Section of GCSS, which worked to the relevant British standards in the Security Industry and was involved in the process for us to gain SIA, approved Contractor Status. I was a lead sponsor on behalf of GCSS for the SIA which allowed me to process and manage SIA Licensing for staff. As part of this role I completed BS7858 Security Screening Course which allowed me to screen staff in accordance with the relevant standard.I assisted the Operations Manager of the service in ensuring a high standard of service delivery, and provided support during Internal and external Audits. I had to work with specialised computer programmes which reported to clients on the work being carried out on a monthly/quarterly basis by security. Other Daily tasks carried out included:  Supervising a small team of admin staff.  Overseeing word processing, including record keeping, correspondence and reports Compiling reports/KPI figures on a monthly basis  Overseeing Mail and photocopying duties Overseeing the recording of annual leave, sickness etc. Dealing effectively with telephone enquiries and visitors to GCSS. Liaising with management and other staff involved in the service. As well as working for Security Services I also provided administrative support to other departments within the company which involved booking all travel/accommodation for staff members.  Organised management meetings and attending these meetings to take minutes. Show less Providing administrative support to the Director and five General Managers of the company providing a professional standard of work.My main task was keeping diaries, arranging meetings and conferences.I had to prioritise a busy workload as well as deal with the following daily tasks:  Overseeing word processing, including record keeping, correspondence and reports Overseeing Mail and photocopying duties Overseeing the recording of annual leave, sickness etc. Organising conferences and seminars Dealing effectively with telephone enquiries and visitors to GCSS Liaising with management and other staff involved in the service Show less Provided administrative support to the Community Safety Patrol Officer (CSPO) Manager and 40+ Community Patrol OfficersMy main task was to ensure the efficient running of the CSPO database, collating all information from reports and updating the database so accurate and correct information was then passed onto partners such as Glasgow City Council and Strathclyde Police to deal with requests.Other daily tasks included:  Typing, filing, faxing & photocopying Monitoring & keeping holiday records up to date Dealing with incoming & outgoing mail Overseeing the handling of petty cash including re-imbursement of validated expenses, e.g. travel Taking minutes and organising meetings Show less

  • Senior Administration Officer

    Nov 2009 - Jan 2013

  • Directorate PA

    Nov 2006 - Nov 2009

  • Administration Assistant

    Jul 2004 - Nov 2006
• 

  Community Safety Glasgow

  Jan 2013 - Oct 2016

  Systems Administrator

  Undertaking the role of Systems Administrator in an Alarm Receiving Centre(ARC) which had National Security Inspectorate (NSI) ARC Gold Accreditation for the monitoring of Intruder Alarms, Fire Alarms and Lone Worker Devices in accordance with the requirements of BS EN ISO 9001:2008, NSI SSQS 102, BS5979:2007, BS848:2011 and BS7858:2006. I gained BIIAB award in CCTV Operations (Public Space Surveillance) (Scotland) at SCQF Level 6, and acquired my Security Industry Authority (SIA) CCTV Badge. Supported ARC Management Team during NSI Audits and internal audits to ensure compliance with the relevant British Standards, and updated Quality Management System as required. I was the lead sponsor on behalf of my company for the SIA which allowed me to process and manage SIA Licensing for staff. I have a sound knowledge in Sentinel Plus monitoring software for which I managed the set-up, updates, removal and security of users. I also programmed new sites and signalling of alarms. Assisted in updating systems following new version releases. Coordinated and delivered systems training to staff and end users where necessary, and carried out user evaluations to ensure that all staff met the required level of performance.Analysed systems logs and provided reports to management and clients as required. Supervised Staff to ensure that daily checks / inspections where carried out in accordance with BS5979.Represented the Company at appropriate meetings.Had responsibility for collating and processing monthly customer charges and ensured new services and clients where captured.Prepared duty rota’s, looking at staffing levels and overtime requirements. Carried out absence management return to work meetings when required. Monitored and authorised staff holidays and kept appropriate records up to date. Show less

• 

  Arnold Clark Automobiles Ltd

  Oct 2016 - Jan 2020

  ARC Manager

  In this position I was responsible for the inception of the ARC. This involved me overseeing the development and construction of the building and taking this through to achieving National Security Inspectorate (NSI) ARC Gold accreditation for the monitoring of Intruder Alarms, Fire Alarms and Personal Attack alarms in accordance with the requirements of BS EN ISO 9001:2008, NSI SSQS 102, BS5979:2007 and BS7858:2006. I had the responsibility for the selection and recruitment of all ARC staff.I was responsible for the production of the ARC Quality Manual which contained all processes and procedures required by ARC staff to complete daily tasks in accordance with British Standards. I created yearly rotas and dealt with all issues relating to attendance and absence management.On a day to day basis I was responsible for the co-ordination and delivery of systems training to staff and carried out user evaluations to ensure all staff were meeting the required levels of performance. I was responsible for the analysis of ARC data and production of reports which were sent to external clients and senior management. On a day to day basis I overseen the running of the ARC to ensure all documentation was kept up to date for audit purposes. I was the main contact for the ARC and met regularly with external clients to ensure Service Level Agreements and Key Performance Indicators were met. Show less

• 

  Prime Secure +

  Feb 2020 - now

  • Compliance Manager

    Aug 2023 - now

  • Monitoring Station Manager

    Feb 2020 - Aug 2023