Hugh Pham

Experience

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  U.S Army National Guard

  Apr 2002 - Apr 2010

  Chemical Specialist

  • Provide training advice and supervision regarding the proper use and maintenance procedures for Chemical/Biological/Radiological/Nuclear (CBRN) equipment and operations.• Assist in the establishment and application of CBRN defense measures.• Operate and perform operator maintenance on smoke generating equipment, CBRN identification/detection and decontamination equipment.• Develops, maintains and deploys risk assessment tools for evaluation and improvement of chemical processing systems to ensure regulatory compliance. Show less

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  Three Samurai Japanese Rstrnt

  Feb 2007 - May 2010

  Sushi Chef/Waiter

  • Responsible for preparing Modern Japanese Sushi and Sashimi dishes.• Produced over 75 rolls of sushi daily for sale at multiple company locations.• Act as liaison with management and customers to develop new product offerings for new markets.• Introduced countless of sushi rolls according to customer feedback, which increased daily sales by 25%.• Ensure all items on the menu are freshly served every day and delivered quality food in an efficient time manner.

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  Spring Branch Honda

  Sept 2010 - Apr 2012

  Internet Sale Manager

  Cultivate instant rapport, build, and maintain key client relationship to successfully sell vehicle value from 10K up to 60K. Develop sales strategies and set challenge personal sales goals to ensure peak performance. Maximize sale by regularly connecting with well-established client and building relationship with prospective customers; promote new products and keep informed of sales events. Utilize client-centric approach to assess client needs and demonstrate how product’s features, functions, and benefits meet needs. Ensure optimal experience for each client from the initial meeting through final delivery. Consistently monitor inventory levels and in-stock products. Remain abreast of cutting-edge and emerging industry trends.• Consistently held position as one of dealership top-ranked salesperson each month.• Created successful business based on referral and repeat business.• Beat quota by 300% for number of vehicles sold and generated more than $200,000 in profit for the company last year (on track to meet and exceed last year’s records, despite challenging economic condition and rising fuel prices).• Maximized profit for the dealership by expertly structuring and restructuring deals.• Bought the dealership from 6th place ranking in the corporation to #1 in three month.• Consistently exceeded 150 cold, warm and follow-up calls daily. • Managing internet/phone sales lead and transform into new sales or lease programs. • Update website pages including specials, photos, advertising and navigation, and other items that make the sites more attractive.• Maintain excellent relationships with customers, Follow up on all sales leads from a variety of sources. Show less

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  AAA Texas

  May 2012 - Oct 2015

  Licensed Insurance Specialist

  Promote and sell The Auto Club Group memberships and insurance product lines utilizing various presentations and techniques designed to effectively address prospective and existing customer needs. Pursue and secure new business and additional products sales opportunities on a continuous basis. Promote the retention of existing members by providing quality member service and staying informed regarding their changing needs. Rate new and renewal business utilizing basic knowledge of underwriting principles. Review and analyze sales volumes, retention and loss ratio trends to identify area of improvement, marketing opportunities and potential problems. Show less

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  Security National Bank

  Nov 2018 - Sept 2022

  Customer Service Representative

  Researched and resolved inquiries from customers and other branches. Held numerous custodial roles, such as ATM, Vault, TCD (Teller Cash Dispenser), Negotiable, Travelers Cheques. Exceptional communicator providing over-the-counter and telephone customer inquiry resolution. Manage deposits, withdrawals, transfers and check cashing; verify customer identification, signature and balance information.

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  Hard Rock Hotel & Casino

  Jul 2019 - now

  Experience Table Game Dealer

  *Provided superior customer service, positively interactions with players along with the resiliency to deal with difficult customers in all types of business conditions while portraying the ability to work harmoniously with co-workers.*Deal casino table games including Blackjack, Free Bet Blackjack, Roulette, Three Card Poker, Ultimate Poker, Mississippi Stud, Pai Gow Poker, DJwilds, and Craps.*Instruct guests on the proper way to play various games and ensure that they follow the appropriate rules.*Calculated math consistently and precisely with every repetitive enactment while standing for long periods.*Provided prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures Show less