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Alyssa Estes

Customer Service Supervisor

172 followers

Tupelo, Mississippi, United States

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Timeline
About me
Inside Sales Manager at Waste Management
Education
- University of Mississippi
  2021 - 2023
  Master's degree BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
- University of Mississippi
  2018 - 2020
  Bachelor's degree Psychology, Sociology, and Legal Studies A
  Activities and Societies: I am in the (Tulsa) UM-Tupelo Legal Studies Student Association. We are involved in community service projects and training.
- Itawamba Community College
  2016 - 2018
  Associate of Arts - AA Business Administration and Management, General
Experience
- Asurion
  May 2010 - Jun 2014
  Customer Service Supervisor
  I worked as a supervisor for technical support. I coached, implanted systems/policies, and appraised job results. My focus was having a strong dedicated team, and together exceed our metrics.
- Waste Management
  Jul 2014 - now
  I work with customers daily to build and maintain a long lasting customer relationship. Overseeing customers account management, contract negotiations, and seek new business. I identify new business opportunites among existing customers. I develop trusted relationships with all of my customers.
  - Inside Sales Manager
    Sept 2021 - now
  - Supervisor inside retention
    Nov 2020 - now
  - Retention Lead - Gulf Coast
    Feb 2020 - Nov 2020
  - Proactive Account Mananger
    Jul 2014 - Feb 2020
Licenses & Certifications
- Adult Mental Health First Aid
  National Council for Mental Wellbeing
  Dec 2022
Honors & Awards
- Awarded to Alyssa Estes
  Emerald Circle - Emerald Circle is measured each quarter. You are given this title if you exceed your goals.

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