Barry Cunningham

Experience

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  The Emerson Group

  Jul 1999 - Sept 1999

  Software Test Engineer
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  Alfred McAlpine

  Sept 1999 - Apr 2000

  Infrastructure Planning and Support Engineer

  Installation, support and design of infrastructures for major companies, including Wigan Athletic FC, NHS Wythenshaw and Hereford Hospitals and Sonae UK. Duties for this role involved planning office equipment rollouts at construction sites. Then following up with the installation of the equipment, this involved equipment such as PC’s, printers, plotters, peripherals, telephone systems and servers. After the original installation the equipment was built and or configured to enable construction staff to walk onto site and work straight away. Show less

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  SCC

  Apr 2000 - Dec 2000

  IT Technician

  Installation Engineer based at a major banking company on Merseyside. Duties involved the installation of software and hardware covering the major suppliers in the IT industry. Networking PC’s, printers and scanners and asset management were a major part of this role. I was also in charge of logistics, keeping an asset track of all IT equipment

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  HP UK

  Dec 2000 - Sept 2006

  Senior Project Engineer

  Based at Littlewoods Retail Group in Liverpool, over the period of 6 years, I have progressed my career from installation engineer to special projects engineer, in between these roles became a 2nd line support engineer.I started my career with HP as installation engineer. Duties involved were the installation of PC’s and peripheral devices and multi vendor software. In 2001 I was promoted and moved to 2nd line support that involved the maintenance and support of over 12000 PC’s across the UK, ROI and Asia, both in software and hardware. I was also required to visit remote sites across the UK. 2003 I was promoted again and this saw a shift to a special project role, which required me to assemble, build, configure and install PC’s and other relevant devices at sites across the UK. Collaborate with delivery companies, networking and planning teams to ensure all parties are kept informed with progress of the project. With the knowledge I gained from my previous roles, the ability to install and rectify any immediate issues on site and communicate at the highest level, created this unique technical roleaforamyselfawithinaLittlewoodsaRetailaGroup. Show less

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  Bramall Construction Ltd

  Sept 2006 - Oct 2008

  IT Support Technician

  1st, 2nd & 3rd Line MIT Technician. Working in a solo capacity. Maintaining Microsoft Applications and HP hardware supporting over 200 users in all aspects of IT related software and hardware. Duties ranged from training staff, software & hardware support covering levels 1 through 3 working to tight SLA requirements. Responsible for backup schedules using Veritas and support of IP telephony systems, asset management & also play a major role in First Aid. Also play an active roll in the design & implementation of IT rollouts in offices and building sites around the Northwest & Wales. Show less

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  Allied Bakeries | part of Associated British Foods plc

  Nov 2008 - Oct 2015

  Application Support Analyst

  Working as part of a small dedicated team providing 24 hour 1st/2nd line technical support answering support queries via Assyst, telephone, email, Microsoft Lync and face to face within a required SLA. Performing operational tasks and monitoring IT infrastructure, providing health and security reports providing call logging statistics. Troubleshooting network polling and alarm mechanisms for managed systems, proactively seeking for corporate vulnerability, applying configuration and running scheduled maintenance tasks to prevent or reduce any downtime when required. Managing and configuring AD groups and users. Responsible for asset management and IT procurement processes. Produce operational support guides maintaining this within Share Point portal; perform software & desktop installation processes. Support a global group base of 20 companies in the fields of retail, agriculture and grocery, operating in 47 countries with over 113,000 employees Show less

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  CloudCoCo (Formerly Adept4 plc)

  Oct 2015 - Mar 2016

  Technical Support Analyst
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  CloudCoCo Plc

  Mar 2016 - Mar 2023

  • Service Operations Manager

    Oct 2020 - Mar 2023

  • Service Operations 2nd Line Team Leader

    Mar 2016 - Mar 2023
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  CTS

  Mar 2023 - Apr 2024

  • Service Desk Manager

    Nov 2023 - Apr 2024

  • 1st Line Team Leader

    Mar 2023 - Nov 2023
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  Bluecube Technology Solutions - An Ekco Company

  Apr 2024 - now

  Service Desk Manager