Cristoforo Neto

Experience

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  B2W - Cia Global do Varejo

  Jun 2005 - Aug 2009

  Manager of Operations

  • Site development with a focus on marketing and e-commerce. Accounting for the production of images and texts, to improve the presentation of products in the online store and execution of sales.• Responsible for account monthly freight R$ 15 million and the management of deliveries of orders to customers. Responsible for the design, development and deployment of new and differentiated delivery services such as delivery D0 (D-zero) or same-day delivery scheduled and same-time-exchange delivery, allowing the company to obtain prominence in the market.• Experience in B2B operations, deployment and management of agreements with corporate clients, delivery monitoring and SLA management.• Organization of the new distribution center of 105,000 m2, project coordination, management and supervision work, ensuring the necessary infrastructure to meet the strategic growth of the company.• Development and capex management (budget), accounting for the purchasing of all furniture, equipment and materials, change planning and operational occupation.• Freight negotiation and approval carriers partners.• Implementation of support SAC projects, risk analysis and fraud management, ensuring effectiveness in service, and the standards of cost and quality established by the company.• Experience in evaluative management expenses (GMD) and guidance as champion of 6 Sigma projects. Show less

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  BrandsClub

  Nov 2009 - Feb 2011

  Operations Manager

  • Management of the logistics and distribution center, accounting for a team of 150 professionals at TCI BPO.• Distribution and delivery management of product sold, attending the service and cost level goals set out in the budget.• Responsible for the rise in monthly sales of 12,000 pieces of operation in October 2009 to more than 65,000 pieces in December 2010.• Implementation of the logistics management system; WMS working together with consultancy supplier of the solution. Ratifying processes and implementing best practices. Enabling the integration of information between different areas of the company resulting in the complete management of the distribution center activities. Show less

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  DVOL - Direct Varejo OnLine

  Feb 2011 - May 2013

  Operations and Logistics General Manager

  • Design, structuring and implementation of logistics operations, and business processes in digital media.• Definition and implementation of logistics and ERP support systems, optimizing processes and ensuring the proper functioning of the company.• Distribution logistics throughout the startup phase of generating monthly revenues of R$2 million, contributing significantly to the establishment and sustainability of the business.• Logistics management operation, involving: planning and coordination of operations receiving, storage, picking and shipping and delivery management, with monitoring of performance (KPI's). Show less

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  EDITORA GLOBO

  Jun 2013 - May 2016

  Operations and Logistics General Manager

  • Management of logistics activities involving planning and coordination of operations, receiving, storage, picking, shipping, distribution and management of the supply of books and magazines.• Shipping, transport routes to the distribution points and later execution of micro monthly distribution of 2.5 million magazine copies to subscribers and to provide more 2 million copies a month in 15,000 outlets across the country.• Process Management; Detailing, identification of best practices in the sector / activity, optimization of processes, activities, rationalization and adjustment of headcount. Focus on productivity.• Monitoring of degradation and performance (KPI's), ensuring the operational management within the business standards. Show less

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  Sequoia Soluções Logística

  Nov 2016 - Mar 2020

  Gerente de Projeto de Integração

  Diagnóstico e avaliação das sinergias de integração das operações entre Yeplog e Sequoia, mapa das ações com dimensionamento dos benefícios, riscos e complexidade de implementação por área/processosLiderança da frente de operações e facilities : estudo das atividades e espaços usados pela empresa comprada, levantamento das necessidades de espaço para a operação, sugestão inicial de layouts futuros na Sequoia, estudos de layout detalhado da operação, orçamento, planejamento e execução de obras para a mudança de coisas e pessoas, estabilização da operação e entrega dos imóveis Show less

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  Total Express

  Feb 2021 - Jan 2022

  Gerente Geral de HUB de Distribuiçao

  Liderança e gestão de um HUB de distribuição da Total Express, responsável pelo processamento e entrega diária de 110.000 encomendas, atendendo a exigentes metas de SLA (Service Level Agreement). Gerenciei uma equipe de 800 funcionários operacionais (com aumento sazonal de até 100%), além de 10 funcionários administrativos, assegurando a conformidade com padrões de segurança, produtividade e atendimento ao cliente. Através da revisao contínua dos processos e implementação de um sistema de gestão de KPIs, identifiquei e corrigi gargalos operacionais aumentando a eficiencia operacional. Atuando proativamente na solução de problemas e na gestão de crises, garanti a operação ininterrupta do HUB mesmo em períodos de alta demanda. Show less