Matthew Poole

Experience

• 

  Rattan Direct

  Apr 2013 - Aug 2014

  Customer Service Team Leader

  Initially working as a customer service advisor in a customer facing role which ranged from face-to-face sales to inbound/outbound contact relating to any and all potential queries. I soon progressed into a senior role and ultimately became a customer service team leader. During my time at Rattan Direct I worked in close proximity and on behalf of other areas of the business such as our logistics, supply chain and marketing teams. However, my core strengths whilst at this business were within the customer service department providing support to my team members and handling any and all escalations. Show less

• 

  Auto Trader UK

  Oct 2014 - now

  • I am currently aligned to three of the top 10 AM100 retailer groups as an insight specialist working in conjunction with an account director • I provide bespoke weekly performance reports (MS Excel) to key stakeholders within the retailer groups I work with and manage the delivery of this insight to relevant individuals to support the maintenance of a healthy relationship between our businesses • I provide actionable insight catered towards improving the performance of the retailer groups I work with whilst focusing on further potential areas of improvement • I work with Looker (Software) to pull together dimensions/measures to provide retail pricing/supply and demand/marketplace performance metrics to our account managers/directors to help shape our retailer conversations • Looker (Software) has been used to pull together data but I have also utilised data visualisations skills to ensure this is digestible for internal stakeholders as well as external customers • I analyse large volumes of data for our independent/franchise retailers catered towards identifying trends where-by we can improve retailer performance working towards business established KPI’s • I often provide insight and content (MS Powerpoint) for our internal operational leadership team and have provided content on a CEO level which has been utilised in customer meetings • I provide internal support to the end users of dashboards I have built as well as internal systems we utilise in the form of skype presentations and one-to-one calls and have provided training support to our graduates Show less

  • Senior Insight Manager

    Jun 2024 - now

  • Insight Manager

    May 2021 - Jun 2024

  • Retailer Insight Specialist

    Jan 2019 - May 2021

  • Digital Account Manager

    Sept 2017 - Dec 2018

  • Digital Retail Partner

    Oct 2016 - Aug 2017

  • Account Support

    Oct 2014 - Sept 2016
• 

  MJP Powerlifting

  Jun 2024 - now

  Business Owner