Jonathan Moya

Experience

• 

  Atento Chile S.A

  Apr 2014 - Jun 2015

  Back Office Technical Support

  - Resolution of technical problems related to home services (telephony, cable and internet).- Coordination of in-home technical services, including advanced network and system configurations.- Optimization of the connection infrastructure, ensuring an optimal customer experience.

• 

  WOM Chile

  Jul 2015 - Aug 2018

  Telesales Support Analyst

  - Ticket management and requirements analysis, ensuring an efficient and timely response.- Resolution of incidents in the sales process, including delivery delays and problems with number portability.- Generation of KPI reports and improvement proposals to reduce customer dissatisfaction rate.

• 

  Ventas Tecnicas SpA

  Oct 2018 - Jun 2022

  - Design and development of strategic reports using SQL Server and Reporting Services for campaign tracking.- Optimization of databases for servicing campaigns, improving accuracy in the analysis of consumer credit related data.- Troubleshooting technical issues, ensuring that systems functioned optimally. - Consumer credit income cleansing and data analysis to improve operational efficiency.- Monitored and loaded databases of various client campaigns, implementing strategies that drove sales.- Creating detailed reports and analyzing results to optimize campaign performance.

  • BI Database Administrator

    Jan 2021 - Jun 2022

  • Backoffice Sales - Operations

    Oct 2018 - Dec 2020
• 

  IT Consulting and Development E.I.R.L.

  Sept 2021 - Dec 2021

  Programmer Analyst

  - Development of a specialized system for collections, covering both backend and frontend using .NET, C#, HTML, and CSS.- Version control with Git, and work in Visual Studio and SQL Server for database development and administration.

• 

  Claro Chile S.A

  Oct 2022 - Sept 2023

  Convergent Business Analyst.

  - Sales and data analysis, developing interactive reports with Power BI to facilitate strategic decision making.- Development of an intranet system for the management of corporate commissions and compensation, including customized reports.- Calculation and analysis of operational costs using SAP to optimize efficiency and reduce operating costs.

• 

  Experis Chile

  Aug 2023 - Nov 2023

  Developer Full Stack

  - Mobile application development using Angular, Ionic, NodeJS, and Java, focused on financial services for Lider BCI.- Version management and collaboration through Git, Bitbucket and Confluence, applying Jira for sprint organization and user story tracking.- Use of Apache Cordova, Spring Boot, PostgreSQL and microservices to optimize application performance.- Continuous communication with the team through Slack, maintaining high quality standards and meeting deadlines.

• 

  Amaris Consulting

  Feb 2024 - now

  Backend Developer Consultant

  - Specialization in development and optimization of APIs and microservices with Java, Spring Boot, Quarkus.- Application of unit tests with JUnit and Mockito to ensure code quality.- Use of GitLab for version control, working under GitFlow; project management with Jira and Confluence.- Implementation of CI/CD practices, optimizing the development lifecycle and software integration.- Experience in GCP, Kubernetes and SonarQube to improve application performance and security.