Marcel Spanjersberg

Marcel Spanjersberg

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location of Marcel SpanjersbergPutten, Gelderland, Netherlands

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  • Timeline

  • About me

    Adviseur Informatisering bij Gemeente Nijkerk

  • Education

    • Amerlanden

      1994 - 1999
    • De Haagse Hogeschool / The Hague University of Applied Sciences

      1999 - 2000
  • Experience

    • IBM Nederland

      Feb 2000 - May 2020

      Program Manager:Manage the implementation of Disaster Recovery as a Service offerings performing project planning, progress reporting and co-ordination of technical resources. When the service is in steady state this specialty remains the main focal point for the client coordinating and maintaining the levels of service agreed with and expected by the client while keeping a constant focus on improving the performance of the Service. Service Integration Leader:Manages and coordinates global integrated Services Delivery Teams to provide services to clients Service Delivery Manager Service Delivery Manager for Dutch Airline Responsible for aligning all ITIL Processes within the Service Management Center.Also responsible for New Business Opportunities when Service Management is needed. Project Manager within a Service Management Center for different customers Technical Solution Manager for a large transport company Teamlead of the Incident and Change ManagersWe managed over 10 customers like KLM, Tebodin, BAM, SNT, ASML etc. Incident and Change Manager for the customers:KLM Cargo, KLM Kiosks, SNT, Tebodin and ASML Service Coördinator for the KLM and Schiphol Self Service Kiosks 2nd line support for the customer KLM and Schiphol.specialized in Self Service Kiosks. Teamleid for Onsite Support for the customer KLM Cargo Onsite Support for the customer KLM Cargo

      • European Program Manager for DRaaS Resiliency Orchestration

        Jan 2019 - May 2020
      • Service Integration Leader Resiliency Services

        Jan 2017 - Dec 2018
      • Service Delivery Manager IBM Resiliency Services

        Jul 2014 - Apr 2018
      • Service Delivery Manager

        Nov 2010 - Jul 2014
      • Subject Matter Expert - Service Management Processes

        Jun 2010 - Jul 2014
      • Project Manager

        Oct 2009 - Jul 2014
      • Technical Solution Manager

        Oct 2009 - Jun 2010
      • Teamlead of Incident and Change Managers

        Feb 2007 - Oct 2009
      • Incident / Change Manager

        Aug 2005 - Feb 2007
      • Service Coördinator

        May 2005 - Aug 2006
      • 2nd line support

        Jan 2005 - May 2005
      • Teamleider Onsite Support

        Mar 2003 - Jan 2005
      • Onsite Support Engineer

        Feb 2000 - Mar 2003
    • Gemeente Nijkerk

      Sept 2020 - now
      Adviseur Informatisering
  • Licenses & Certifications

  • Volunteer Experience

    • Penningmeester

      Issued by Oudercommissie basisschool De Schuilplaats on Aug 2019
      Oudercommissie basisschool De SchuilplaatsAssociated with Marcel Spanjersberg
    • Voorzitter

      Issued by Oudercommissie basisschool De Schuilplaats on Aug 2021
      Oudercommissie basisschool De SchuilplaatsAssociated with Marcel Spanjersberg