Marcel Spanjersberg

Experience

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  IBM Nederland

  Feb 2000 - May 2020

  Program Manager:Manage the implementation of Disaster Recovery as a Service offerings performing project planning, progress reporting and co-ordination of technical resources. When the service is in steady state this specialty remains the main focal point for the client coordinating and maintaining the levels of service agreed with and expected by the client while keeping a constant focus on improving the performance of the Service. Service Integration Leader:Manages and coordinates global integrated Services Delivery Teams to provide services to clients Service Delivery Manager Service Delivery Manager for Dutch Airline Responsible for aligning all ITIL Processes within the Service Management Center.Also responsible for New Business Opportunities when Service Management is needed. Project Manager within a Service Management Center for different customers Technical Solution Manager for a large transport company Teamlead of the Incident and Change ManagersWe managed over 10 customers like KLM, Tebodin, BAM, SNT, ASML etc. Incident and Change Manager for the customers:KLM Cargo, KLM Kiosks, SNT, Tebodin and ASML Service Coördinator for the KLM and Schiphol Self Service Kiosks 2nd line support for the customer KLM and Schiphol.specialized in Self Service Kiosks. Teamleid for Onsite Support for the customer KLM Cargo Onsite Support for the customer KLM Cargo

  • European Program Manager for DRaaS Resiliency Orchestration

    Jan 2019 - May 2020

  • Service Integration Leader Resiliency Services

    Jan 2017 - Dec 2018

  • Service Delivery Manager IBM Resiliency Services

    Jul 2014 - Apr 2018

  • Service Delivery Manager

    Nov 2010 - Jul 2014

  • Subject Matter Expert - Service Management Processes

    Jun 2010 - Jul 2014

  • Project Manager

    Oct 2009 - Jul 2014

  • Technical Solution Manager

    Oct 2009 - Jun 2010

  • Teamlead of Incident and Change Managers

    Feb 2007 - Oct 2009

  • Incident / Change Manager

    Aug 2005 - Feb 2007

  • Service Coördinator

    May 2005 - Aug 2006

  • 2nd line support

    Jan 2005 - May 2005

  • Teamleider Onsite Support

    Mar 2003 - Jan 2005

  • Onsite Support Engineer

    Feb 2000 - Mar 2003
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  Gemeente Nijkerk

  Sept 2020 - now

  Adviseur Informatisering