Santhosh K

Experience

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  Truetech Networks

  May 2010 - May 2012

  System Engineer

  • Diagnose and resolve technical issues• Setting up and configuring new laptops and desktops• Installation and Configuration of LAN/WAN• Implementation of CISCO Routers.• Email systems like Web mail and Outlook configuration• Install authorised software to laptops and desktops• Crimping and cabling of LAN cables.• Ensure proper security measures have been evaluated and implemented based on best industry practices.• Effectively communicate relevant IT-related information to senior team and peers. • Build and maintain vendor relationships required for hardware and software support. عرض أقل

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  HCL Infosystems Ltd.

  Jun 2011 - May 2012

  Desktop Engineer

  • Installation and configuration of LAN/WAN• Troubleshooting of network related problems over intranet and internet• Installation and configuration of OS like Windows 98, Windows 2000, Windows XP, Windows 7, Backup and restore jobs.• Creating users, setting permissions and managing. • Configuration and maintenance of DMP,Line printers, Laserjet and Inkjet printers.• Performed Remote Desktop Support.• Patch updation(OS patch and Antivirus updation).• Manage and control hands on technical support for PC desktop, laptop configuration, mobile device and application support including Windows operating systems, software and other application.• Prepare reports, files, and provide general assistance to I.T. department personnel as directed by the Department Manager.• To notify third-party vendors for warranty service repair and Maintenance service to arrange for external technical support where Problems cant solved in house and follow up issue.• Assist with on boarding of new users. عرض أقل

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  Wipro Hydraulics

  May 2013 - Apr 2014

  IT SUPPORT & ADMINISTRATION

  • Handling And troubleshooting PC, Laptop, printers, network, software and other IT Related issues.• Log calls and solve the issues, if not solved escalated the call to higher level as co-ordinate to solve ASAP.• Find defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels• Inspecting the IT assets quarterly and giving proper report to IT management.• Troubleshooting OS related problems.• Troubleshooting of network related problems over intranet and internet.• Microsoft outlook, outlook express and webmail configuration and troubleshooting.• Performed Remote Desktop Support.• Installation and configuration of OS like Windows 2000, Windows XP, win 7, windows 8and patches.• Backup and restore jobs.• Diagnose and resolve technical issues of all type of Printers.• Setting up and configuring new laptops and desktops.• Assembling of computer systems and peripheral devices.• Network printer’s configuration and Handling puchmachine. • Troubleshooting and support to company’s software’s and applications.• Installing antivirus, managing permissions and installing patch updates.• Managing users data by encrypting the laptop.• Mail configuration in Smartphone’s and tablets. عرض أقل

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  Hamad International Airport-MACS

  Jan 2015 - now

  Senior System Engineer

  Operating, monitoring and maintaining efficiency of the computer systems, servers, software and networks. Installation, Configuration and Administration of Windows Servers 2008/2012.Failover Clustering.Responsible for managing, installing and configuring multiple VM environments for bothdevelopment and production environments.Support of Airport/Airline IT Operations (Check-in, Gate IT systems) and familiar with airline applications such as Travsys, Altea, Sabre etc.Support of Operational Devices –CUTE, CUSS, EVIDS and Kiosks. Support of Self check-in Kiosks & self-baggage drop devices.Support of RFID servers, application & services for controllers. Checking the proper functioning of all the controllers.Perform routine hardware and software testing, configuration and installation.Administration, upgrades, and preventative maintenance of Servers like VMware, Windows and UNIX.Support of Microsoft technologies-Active Directory, DNS, DHCP, and WSUS. Monitoring & troubleshooting ESB (Message broker) on daily basis and taking backup.Monitoring the health of servers in datacenter and maintaining proper function of servers. Familiar with Winscp, monitoring & troubleshooting ESB interfaces and AODB Subsystem’s, monitoring the health and performance of servers. Database monitoring using dba provide queries and taking backup daily basis.Created GPO's to enforce standard security settings in both production and testenvironments. Analyses and resolves system issues, working with vendors where required to effect problem resolution in a timely manner, escalating where necessary.Responsible for troubleshooting, installing, and maintaining software’s for AirportOperations like AODB, GMS, AMS.Operating HPSM and Netka Quartz Service Desk tool for monitoring complaints logged by clients.Maintaining up to date Antivirus levels on all machines, Configuration and deployment of Antivirus System (Symantec & McAfee endpoint protection). عرض أقل