Katie Ham

Experience

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  Cobb County Government

  Aug 2000 - May 2005

  ASP Worker

  - Administered standards of behavior and discipline for the purpose of ensuring the safety and wellbeing of students.Collaborated with the After-School Program Manager/Director for the purpose of implementing and maintaining services and/or programs.Communicated school policies and enforcement procedures to students for the purpose of ensuring their understanding and the potential consequences of violation.Maintained classroom equipment, work area, student files/records, attendance records, checking homework for the purpose of ensuring availability of items and/or providing reliable information. Show less

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  Bank of America

  Jul 2005 - Oct 2005

  Bank Teller

  Responsible for processing transactions accurately and efficiently in accordance with established policies and procedures to build customer confidence and trust. Identified customer needs and referred financial products and services to consumers and small business customers. Ensured regulatory requirements, such as Anti-Money Laundering and Bank Secrecy Act were adhered to. Contributed to a positive team environment in the banking center through 360-degree coaching.

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  Aaron's Sales and Lease

  Oct 2005 - Feb 2006

  Inside Sales Representative

  I effectively managed countless maintenance, tracking and sales projects while driving process development to increase sales and enhanced customer service and client relationships. Developed and maintained numerous customer accounts. Exceeded weekly sales goals set by senior level management which resulted in an overall increase in company revenue. Trained to manage a substantial number of people, sensitive software and lead sales. Through extensive interaction with senior leadership in a variety of industry and sales sectors:• I effectively managed countless maintenance, tracking and sales projects while driving process development to increase sales and enhanced customer service and client relationships. • Developed and maintained numerous customer accounts. • Exceeded weekly sales goals set by senior level management which resulted in an overall increase in company revenue. Show less

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  The Home Depot

  Mar 2006 - now

  • Drive process improvements for the Personalization Product team by managing all hd.com workstreams, including PIP, PLP, Mobile Web and ION; develop, communicate and deliver 2015 roadmap• Manage and update the Orange Library site standardization practices across the site• Prioritize business needs and development work for Appliance Kiosk, and the Data Science team • Coordinate and drive online projects to completion while maintaining scope and budget; manage a team of various stakeholders across homedepot.com• Plan, organize, motivate, and control resources, procedures and protocols in order to achieve specific goals in daily problems and assigned projects• Create and deliver weekly status reports for leadership team; serve as the single point of contact for status updates, issues, risks and successes• Internal collaboration partners: IT, SEO, Merchandising, Marketing, UX, Creative designers, Product Management; External collaboration partners include agencies • Major Projects include: Manual Flyout updates, Holiday 2012, Holiday Décor 2013, Holiday Appliances 2012-2014, IAX 2014, Homepage 2013-2014, Lightscapes; Smaller Projects include: Mix & Match Lamps 2014 (MW & FS), Patio Mix & Match (MW), Brand Page refreshes Show less Successfully managed all aspects of 5 different departments within Off Shelf, worked in tandem with vendors and merchandising. I partnered with Supply Chain to ensure product that was chosen for Off Shelf would be in the stores. Our team had complete oversight for the entire U.S. Retail Stores organization along with PR/USVI and Guam.Worked with teammates and merchants to consolidate and reformat the outdoor garden portion of the MAP book. This resulted in a lower page count for the books and subsequently a lower print cost.• In conjunction with my team, I worked to introduce soft proofing for MAP books. This resulted in less internal printing costs for our department.• Worked closely with Marketing resulting in alignment between Off Shelf and Advertising.• Worked closely with the FDMM’s and merchants to ensure the best possible product mix for the Off Shelf space in the store.• Efficiently relayed all proofing changes from merchants to the agency to ensure any edits or changes are accounted for and properly executed by the vendor.• Managed and assisted the Plumbing, Bath, Electrical and Kitchen merchants and MA’s with Off Shelf SKU submissions each quarter.• Effectively maintain and manage Off Shelf SKU database for all Plumbing, Bath, Electrical and Kitchen Items.• Based on Off Shelf Submissions, worked to help merchants by making suggestions on fixture layouts, SKU quantities, and product mix suggestions.• Key business partner in the implementation and adherence of guidelines for Off Shelf space within the store to ensure that the prescribed unit sales and monetary goals set by Merchandising were met.• I managed and maintained the RMM Portal on Sharepoint weekly for Off Shelf. Show less Responsible for all aspects of account and client management with The Home Depot's building materials department. Primary focus on direct client interface, revenue generation and business development and additionally tasked to oversee customer service, product development, brand awareness and outside sales.Created, led and developed the marketing and merchandising advertisements for Home Depot's building materials division while managing the database and upkeep of the IBM Ad Planning valued at over $10,000,000 per ad on a weekly basis.Drove product development through continuous contact with the manufacturer and merchandising leadership.Increased information and logistics flow resulting in a significant increase in overall deliveries.Worked closely with senior level executives and directors to increase sales and customer knowledge of weekly promotions.Aaron's Sales and Lease Show less

  • Program Manager, Product Orchestration

    Feb 2024 - now

  • Senior Business Project Manager- Online

    Apr 2018 - Feb 2024

  • Online Business Project Manager

    Jul 2012 - Mar 2018

  • Merchandise Planning Project Manager

    Jun 2010 - Jul 2012

  • National Advertising Coordinator

    Mar 2006 - Jun 2010