Wael ElBashir

Experience

• 

  Aramex

  Oct 2017 - Oct 2022

  Operations Team Member

  - Overseeing day-to-day operations to ensure smooth and efficient processes.- Develop and implement detailed standard operating procedures (SOPs) to ensure consistency andquality in all operational tasks.- Monitor key performance indicators (KPIs) to track progress and identify areas for improvement.- Conduct regular audits to assess the effectiveness of operational processes and identify opportunitiesfor optimization.- Coordinating with various teams to achieve operational objectives.- Participate in cross-functional meetings to discuss and collaborate on operational initiatives.- Implementing operational policies and guidelines.- Conduct on-the-job training and mentorship for new team members to ensure proper understandingand adherence to policies.- Train staff on all company policies and procedures related to operations. Show less

• 

  IMile Delivery

  Oct 2022 - Nov 2023

  - Oversee daily operations at Taif branch, ensuring smooth workflow and efficient task completion.- Monitor key performance indicators (KPIs) such as package volume, delivery rates, sorting accuracy,and customer satisfaction.- Identify and address operational bottlenecks and implement solutions for improvement.- Maintain accurate records and documentation of all operational activities.- Conduct regular audits and quality checks to ensure adherence to safety protocols and servicestandards.- Lead and motivate a team of operations staff, ensuring they meet performance targets and adhere tocompany policies and procedures.- Conduct regular performance reviews and provide constructive feedback for continuous improvement.- Delegate tasks effectively and coach team members on specific skills and procedures.- Foster a positive and collaborative work environment, promoting teamwork and problem-solving.- Address team conflicts and concerns promptly and professionally.- Resolve customer inquiries and complaints promptly and professionally.- Ensure timely deliveries and address any customer concerns related to package handling or deliveryissues.- Identify and implement initiatives to improve customer experience at Taif branch.- Manage inventory levels effectively, minimizing stockouts and overstocking.- Implement and maintain proper storage and handling procedures for packages to prevent damage orloss.- Conduct regular inventory audits and reconcile discrepancies accurately.- Maintain a safe and secure work environment for all employees and customers.- Prepare and present operational reports to branch management and regional teams.- Contribute to budget planning and forecasting for the Taif branch.- Stay up-to-date on industry trends and best practices in logistics and delivery services.- Represent the Taif branch in a professional manner at meetings and events. Show less - Prepare and present quality reports to management, identifying trends and recommending improvements.- Collaborate with Operations, warehouses, and transportation team to improve quality and efficiency.- Maintain accurate records of quality audits, inspections, corrective actions, and preventive measures.- Investigate and resolve quality issues and deviations from established procedures, implementing corrective and preventive actions.- Monitor and analyze KPIs related to quality, such as Stations’s performance, damage rates, on-timedelivery, and customer satisfaction.- Develop and implement quality assurance plans for warehousing, transportation, and distributionprocesses.- Liaising with external stakeholders on quality matters. Show less

  • Operations Supervisor

    Feb 2023 - Nov 2023

  • Operation Assurance Specialist

    Oct 2022 - May 2023
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  GBE

  Dec 2023 - now

  Operations Manager

  - Develop and implement strategic plans for optimizing GBE's overall logistics operations across all service areas.- Lead and mentor a team of operations supervisors, ensuring alignment with company goals andobjectives.- Foster a culture of continuous improvement and innovation within the operations department.- Analyze industry trends and competitor strategies, identifying opportunities for growth and efficiencygains.- Oversee and optimize all logistics processes, including warehouse management, transportation, distribution, and order fulfillment.- Monitor key performance indicators (KPIs) like on-time delivery rates, error rates, and operational costs.- Implement process improvements and automation solutions to enhance efficiency and accuracy.- Manage and optimize warehouse space utilization to maximize storage capacity and minimize costs.- Establish effective relationships with transportation providers and negotiate favorable rates and service agreements.- Evaluate and implement appropriate logistics technology solutions to streamline operations and improve data visibility.- Ensure effective data collection, analysis, and reporting on key operational metrics.- Leverage data insights to identify and address operational bottlenecks and optimize resource allocation.- Collaborate with IT teams to ensure seamless integration of logistics technology with other enterprisesystems. Show less