Chiqui Ednave

Experience

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  CAL (Computer Assisted Learning) a subsidiary of Informatics

  Jan 2003 - Jan 2004

  Technical Support Group
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  West Contact Services

  Jan 2004 - Jan 2005

  Tech Support
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  Sykes Asia

  Dec 2005 - Dec 2011

  Queue Manager/Technical Support Professional AT&T MIS
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  Stefanini Techteam

  Dec 2011 - Apr 2013

  Incident Management Coordinator

  Global Service Desk Incident Management

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  Hewlett Packard Enterprise

  Jun 2013 - Apr 2017

  • Conduct or assist in RA (Risk Assessment) and BIA (Business Impact Assessment) activities where it is required to analyze the probability and impact of certain risks that affect the Customer business groups.• Create Business Continuity Plan for the group level and create addendum containing specifics for each business unit.• Conduct Structured Walkthrough Exercises to educate team members on their role in an actual event, based on agreed disaster scenarios and exercises to test the BCP Plan viability.• Conduct Service Recovery Execution incorporating execution of contracted DR testing exercises and co-ordination of system, application and IT infrastructure recovery during actual disaster activations. Show less

  • IT Service Continuity Manager

    Jul 2016 - Apr 2017

  • Duty Manager

    May 2014 - Jun 2016

  • Critical Incident Manager

    Jun 2013 - Apr 2016
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  DXC Technology

  Apr 2017 - Nov 2024

  IT Service Continuity Manager

  • Conduct or assist in RA (Risk Assessment) and BIA (Business Impact Assessment) activities where it is required to analyze the probability and impact of certain risks that affect the Customer business groups.• Create Business Continuity Plan for the group level and create addendum containing specifics for each business unit.• Conduct Structured Walkthrough Exercises to educate team members on their role in an actual event, based on agreed disaster scenarios and exercises to test the BCP Plan viability.• Conduct Service Recovery Execution incorporating execution of contracted DR testing exercises and co-ordination of system, application, and IT infrastructure recovery during actual disaster activations.• Collaborate with Solution and Engineering teams to identify, select and agree on solutions that enable an organization to mitigate risk and achieve continuity in the event of a incident or catastrophe• Perform Project Management work to help with establishing a business continuity policy, by defining the scope of the business continuity program, identifying, and establishing governance, and assigning roles and responsibilities.• Conduct Business Continuity Awareness by supporting the organizations activities, trainings and projects.• Lead the Business Continuity Services team supporting ANZ, EMEA and US accounts. Show less

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  Home Credit Philippines

  Dec 2024 - now

  IT Business Continuity Manager

  - Business Continuity Planning (BCP) Development- Disaster Recovery (DR) Strategy- Risk Assessment and Mitigation- Testing and Validation- Compliance and Governance- Monitoring and Continuous Improvement- Stakeholder Collaboration- Reporting and Metrics