Devon Thiem

Experience

• 

  Wheatsheaf Hotel

  Aug 2010 - Mar 2014

  General Manager

  • Owned and monitored the business P&L, making data-led decisions for performance & growth strategies• Identified new & innovative ways to drive sales- maximizing CLV• Managed stock levels and built supplier relations• Trained, coached and mentored a team of 10 people- including HR responsibilities• Developed and executed online/offline marketing campaigns • Worked alongside brewery managers and accountants on finances and performance reports

• 

  Gtd healthcare

  Apr 2017 - Oct 2020

  Urgent Care Operations Co-ordinator

  • Independently managed overnight operations within the Out of Hours GP service at Chorley Hospital• Controlled breech times through efficient patient allocation via the Trusts’ Adastra/Quadramed systems• Managed incidents and escalated quality, risk and safeguarding issues via Ulysses software• Effectively communicated with multi-professional teams • Created monthly Finance & Safeguarding excel reports • Level-headedly responded to and handled high volume front desk requests • Training of new staff on various hospital systems & office duties Show less

• 

  Bupa

  Oct 2020 - Dec 2021

  Member Service Adviser

  • Flexibility and resilience skills to deal with a variety of high-volume enquiries via- telephone/Email/E-forms• Preauthorise/Decline a variety of treatments & procedures for members• Multitasking daily with various systems such as SWIFT, CFF & Support point• Recognising & responding to members complaints and following correct processes• Great listening and communication skills with the ability to respond with empathy following BUPA’sValues & Codes

• 

  Age UK Lancashire

  Jan 2022 - now

  • Deputy Manager/ Senior co-ordinator

    Feb 2022 - now

  • Hospital Aftercare Service Engagement Co-ordinator

    Jan 2022 - Feb 2022
• 

  AO

  May 2023 - now

  Customer Service Experience Specialist